Your satisfaction is our top priority! If you have any questions during use, please contact us immediately, and we will do our best to assist you, ensuring a worry-free purchase.
Once the QR code is scanned and the eSIM is successfully installed, orders cannot be canceled or refunded.
eSIM installation requires a network connection. Please install when you have access to stable Wi-Fi or mobile data (some airport Wi-Fi may cause installation failure).
Each QR code can be scanned once. The same device can scan it repeatedly, but once bound, it cannot be transferred to another device or deleted.
Please use the eSIM within 90 days of receipt; it will expire after this period.
Please scan and install the eSIM only after arriving at your destination to avoid starting the validity period early.
Before using the eSIM, please be sure to turn off data roaming on your home SIM card to avoid high international roaming charges caused by accidentally using your home SIM's mobile data. Any related costs must be borne by yourself, and no additional subsidies will be provided, including roaming fees, overseas SIM/eSIM purchase costs, transportation costs, etc.
Please enter *#06# on your phone's dialer to check for eSIM compatibility. If an EID is displayed, your device supports eSIM; if not, it is not supported.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country version; Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the official Samsung website first.
This eSIM product supports local 5G network access. Mobile network signal (5G/4G/LTE) depends on local carrier coverage. In remote areas, indoors, basements, or suburbs, you may only receive 4G/LTE signals. This is normal and not an issue with the eSIM card itself. Please use it with confidence.
To maintain network connection quality and adhere to the Fair Usage Policy (FUP), telecom companies worldwide may throttle users who consume large amounts of data in a short period, which may lead to inability to connect or slower speeds. To ensure normal internet usage, please avoid watching or downloading videos for long periods, updating software, sharing hotspots, or other high-data-consumption activities.
How to install:
iOS: Settings > Cellular > Add Cellular Plan > Scan QR Code > Add Cellular Plan
Android: Settings > Internet (Connections) > SIM Manager > Add SIM (Add Cellular Plan) > Scan QR Code
Activation steps:
1. Upon arrival at your destination, turn off other SIM cards and only enable the eSIM and its data roaming.
2. Set the APN for the eSIM (usually identified automatically; if not, manual setup is required).
This Caucasus Trio eSIM is designed for multi-country travel and supports seamless use across Georgia, Armenia, and Azerbaijan. This means you can travel between these countries without needing to switch eSIMs or make extra settings. It will automatically connect to local network operator signals, allowing you to continuously enjoy high-speed 5G/4G internet access. It's perfect for travelers planning cross-border independent trips.
This eSIM utilizes signals from major local network operators in the Caucasus, providing high-speed 5G/4G internet access. Upon arrival, it will automatically connect to available local networks, ensuring a smooth internet experience throughout your travels in Georgia, Armenia, and Azerbaijan. Please note that you cannot select a specific carrier; the system will automatically connect to the best available network.
You can install the Caucasus Trio eSIM by scanning a QR code in Taiwan before your trip. However, the eSIM activation requires you to enable your phone's data roaming function after arriving in Georgia, Armenia, or Azerbaijan. It's recommended to activate roaming only upon reaching your destination to ensure correct activation.
No, you do not. The installation process for this Caucasus Trio eSIM is very simple; you just need to scan the provided QR code to complete the setup, without needing to visit any physical stores. Furthermore, if your device is running iOS 17.4 or later, it supports one-tap installation, making the setup process even faster and more convenient by eliminating manual configuration steps.
This eSIM does not allow you to select a specific local carrier; the system will automatically connect to the best available network. If you encounter any network connection or usage issues during your trip, you can contact our 24-hour online customer service at any time for immediate assistance, ensuring a smooth internet experience.
Yes, the Caucasus Trio eSIM is designed to coexist with your phone's existing physical SIM card. This means you can keep your original physical SIM for calls or texts while using the eSIM for high-speed 5G/4G internet access in Georgia, Armenia, and Azerbaijan, allowing you to manage your different communication needs conveniently.
If your device supports iOS 17.4 or later, installing the Caucasus Trio eSIM will be very convenient. You can use the one-tap installation feature to quickly complete the setup, skipping manual input or complex steps, allowing you to easily prepare your internet service before your trip. Simply enable data roaming upon arrival to start using it.
Yes, this Caucasus Trio eSIM supports personal hotspot sharing. This means you can share the high-speed 5G/4G internet provided by the eSIM with other devices or travel companions. Whether it's a laptop, tablet, or another phone, everyone can enjoy convenient mobile internet access together, enhancing flexibility for internet use during your travels and making it easier for multiple people to share connectivity.