✅ Small Group Tour: Featuring small groups of up to 8 people, avoiding the crowds and chaos of large groups, the tour offers a more immersive and undisturbed experience, with more interactive and intimate interactions, ensuring a comfortable and personalized tour experience for every visitor;
✅ Flexible duration options: We offer a choice of 2-hour or 3-hour in-depth guided tours. You can form a group with just one person, without having to wait for others to join. The itinerary can be adjusted according to your own needs, making your tour more free and flexible.
✅ Led by experienced lecturers: Experienced museum lecturers will provide a full explanation in Chinese, offering in-depth interpretations of the historical origins and artistic value of the museum's treasures, and dissecting the human stories behind the artifacts. With zero language barriers, you can appreciate the charm of the museum in greater depth.
✅Quality Service Guarantee: Equipped with wireless guide headphones, you can hear the explanation clearly no matter how far you are standing. Dedicated customer service is available 24/7 online. A group chat will be created before departure to share details of the visit, ensuring a worry-free experience throughout the trip.
I. Basic Information
Q: What is the meeting time and place for the lecture?
A: Morning session 10:15, Afternoon session 13:30
Meeting point: Inside the British Museum [Stone Lion Statue]
(Front door navigation address: 51 Great Russell St, London WC1B3BA)
Q: How long is the entire explanation?
A: The duration of the tour is flexible, approximately 120 minutes or 180 minutes, depending on the selected package.
Q: How do I book a guided tour?
A: We require a minimum order of one person. After you place your order, our customer service will contact you. Before your trip, our customer service will create a group chat for you to facilitate communication with the tour guide. For example, if you get lost during the tour, you can contact us in the group to let us know.
II. Explanation Service
Q: Is there a Chinese-language guided tour service?
A: We offer high-quality guided tours in Mandarin, led by professional local London Mandarin-speaking guides. They will provide in-depth explanations of the British Museum's history, culture, and academic achievements, allowing you to experience the unique charm of Britain.
Q: Do the tour guides speak other languages besides Chinese?
A: Our product services only offer explanations in Chinese; explanations in other languages are not available.
III. Fees and Admission Tickets
Q: Does the guided tour fee include the venue admission ticket?
A: Admission to the British Museum is free, but advance reservations are required. We will assist with the reservation process.
IV. Special Circumstances
Q: Will the tour be canceled in case of bad weather?
A: The British Museum's guided tours are conducted indoors, so weather has minimal impact on the itinerary. In the event of extreme weather or the British Museum being closed, we will notify you in advance via the contact information you provided and process a refund or reschedule.
Q: Can I cancel my appointment if something comes up?
A: Yes. You can usually get a full refund if you cancel more than 24 hours before the start of the session; however, if you cancel within 24 hours of the start time, no refund will be given.
V. Photography-related matters
Q: Is it okay to take photos during the explanation?
A: Photography is allowed in most outdoor areas and attractions, so feel free to capture your precious moments. Please remember to follow local signage when taking photos. If you encounter areas clearly marked as where photography is prohibited, please cooperate.
VI. Explanation of Equipment Related Matters
Q: Will any equipment be provided to assist you during the explanation?
A: A Bluetooth headset will be provided for you throughout the tour so you can clearly hear the guide's explanations. Please note that the Bluetooth headset must be returned after the tour, as it is the guide's personal property. A £10 fee will be charged for any damage or loss.
Q: What if I get lost during the explanation?
A: If you accidentally get lost during the tour, please remain calm. Since the guide cannot leave to search for you during the tour, please ensure your Bluetooth headset remains functional throughout. If you cannot hear the narration, it means you have separated from the group, and you need to quickly rejoin the group.
Please arrive at the meeting point early; if a traveler misses the guided tour due to lateness or other personal reasons, no further waiting will be provided and no compensation will be offered.
Anyone who is late, fails to arrive on time, or does not participate in the trip due to personal reasons will be considered to have automatically forfeited the trip. We apologize that we cannot request cancellation or refund for this reason.