[Kyoto/Osaka Same-Day Luggage Delivery] Hotel to Kansai Airport (KIX) and hotel delivery | Free backpack/bag delivery / Sightseeing hands-free

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Same-day luggage delivery service between hotels in Kyoto and Osaka, and from hotels to Kansai Airport | Backpacks and shopping bags are delivered free of charge!
Simply leave your luggage at your hotel during your stay, and we'll deliver it to your next accommodation or the airport. Leave all your heavy luggage behind and enjoy sightseeing hands-free!

[Recommended for people like this]

• For those who want to fully enjoy sightseeing even on their travel days.
• For those who don't want to carry not only a suitcase, but also a backpack or shopping bags.
• For travelers with lots of luggage, such as family trips or groups of friends.
• For those who want to efficiently tour Kyoto and Osaka

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[Service Features]

• Backpacks, tote bags, shopping bags, and other hand luggage can be checked in free of charge.
• Reservations are required in advance, ensuring a smooth experience on the day.
• You will be notified by email when pickup and delivery are complete.
• There is a compensation system in place to cover any unforeseen circumstances.

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[Service Flow]

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🏨 Hotel → Hotel
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① Reservation

Please be sure to include the following information in the comments section when making your reservation.

1. Name of the hotel where you will be picking up your luggage (the hotel where you will be leaving your luggage)
2. Name of the hotel to which the package will be delivered (the hotel where you will receive the package)
3. Name of the hotel reservation holder (in Roman letters)
→⚠️Please enter the hotel reservation name in Roman letters, with a space between the first and last name. Please enter your name accurately.
4. Phone number registered when making the hotel reservation

This information will be used as confirmation when we contact the hotel in advance.
* Accommodations without a front desk (such as private lodgings or self-check-in facilities) are not eligible.

〰〰 For group delivery plans 〰〰
For group delivery plans only, accommodations without a front desk (Airbnb, unmanned accommodations) are also available.
Our staff will pick up your luggage directly at the location.
After you make your reservation, we will contact you via KKday message to confirm the pickup location and time.
The pickup time can be adjusted to your preference, within the timeframe up to 10:00 AM.
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② Reservation Confirmation and Information

Once we confirm whether hotel pickup is possible, we will send you a reservation confirmation email.

③ On the day of service: We will contact both the pickup hotel and the receiving hotel directly in advance to inform them that we will be picking up and delivering your luggage. Please use our service with peace of mind on the day of service.

Please leave your luggage at the front desk of your hotel by 10:00 AM.
Please inform the front desk staff that you have a reservation for the Suitcase Express Japan luggage delivery service.
We will send you a reminder email the day before or on the day of your scheduled drop-off. Please reply to that email with photos of the items you plan to leave with us.
We would appreciate it if you could leave small items together as much as possible. 🙇‍♀️

④ Our staff will collect and deliver the items.
Our staff will come to your hotel to pick up your luggage and deliver it to the next hotel after 6:00 PM on the same day.
We will inform you of the delivery status via email.

⑤ Pick up at your hotel upon arrival.
Please tell the front desk your name and receive your luggage.

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✈️Hotel → Kansai Airport (KIX) ━━━━━━━━━━━━━━━━━━

① Reservation

Please make your reservation at least two days in advance of your desired date of use.

② After booking: Confirmation of designated location and time

• For accommodations without a front desk (Airbnb, unmanned accommodations), staff will take care of your luggage directly on-site.
  Please specify the pick-up location (address) and time in the comments section when making your reservation. Pick-up times can be adjusted to your preference, up to 10:00 AM.
  
• Airport pick-up location and time confirmed: On the day of pick-up, your luggage will be handed over at our designated location within the airport.
  Please specify your preferred pick-up time in the comments section when making your reservation. Pick-up times can be adjusted within the time frame from 14:00 onwards.
  The pick-up location will be communicated via email or LINE after your reservation is confirmed.
  

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How to contact us

• 📩 Contact us by email
  
We will send you reservation information, delivery status, and pickup instructions to the email address you registered with KKday. If you prefer a different email address, please feel free to let us know.
• 📱 Contact us via LINE (optional, for a smoother experience)
  You can also receive updates on delivery status and handover via LINE. We will send you our official LINE account after your reservation is confirmed, so please feel free to let us know if you would like to use it.

*If we are unable to contact you on the day of your appointment, you may not be able to use our service. To ensure a smooth experience, please make sure you are reachable when using our service.

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③ On the day of arrival: Leave your luggage at the hotel.

• In the case of a hotel with a front desk
  Please leave your luggage at the front desk by 10:00 AM. Please tell the front desk staff that you have a reservation with "Suitcase Express Japan".
• For accommodations without a front desk (such as Airbnb or unmanned accommodations), our staff will personally take care of your luggage on-site on the day of your arrival.
  We will contact you via email or LINE after your reservation to confirm the pickup location and time. Please rest assured that we will adjust the time to suit your convenience, within the timeframe up to 10:00 AM.

④ Delivery
Our staff will collect the items and deliver them to Kansai International Airport.
We will notify you by email or LINE when pickup and delivery are complete.

⑤ Pick up at the airport
Your luggage will be handed over to you at a pre-arranged time at our designated location within the airport, starting at 2:00 PM on the day of your arrival.
If there are any changes to the scheduled time, please contact us by email or LINE.
(Due to expected airport congestion, we recommend arriving at least 3 hours before departure.)

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[Terms of Use]

• Hotel → For hotels, only accommodations with a resident front desk are eligible (Airbnb and unmanned hotels are not eligible).
  This service is available only for group delivery plans and is also available at accommodations without a front desk.
• For hotels → Kansai International Airport (KIX), this service is available even at accommodations without a front desk.
  

- Target area

Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami Ward

Osaka: Kita Ward/Chuo Ward

Delivery may be possible to areas other than those listed above, so please contact us for details.

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[Baggage that can be checked in / Baggage that cannot be checked in]

Items that can be left in storage

• suitcase
• Backpacks, tote bags, shopping bags, etc. (free of charge)

Items that cannot be deposited

• Valuables (cash, passport, credit cards, precious metals, etc.)
• Perishable foods / Foods that require refrigeration / Foods that require freezing
• dangerous goods
• animal

[Regarding compensation]

・In case of loss or damage to the packaging, each item is covered by insurance up to 50,000 yen.

Fragile items (glassware, ceramics, bottles, precision instruments, etc.) are not covered by insurance. Please pack them carefully before sending them in.