City Cab Management Inventory Use
- Free onboard WiFi available for all passengers
- Transfer between hotels or designated locations in the 23 wards of Tokyo and Narita Airport/designated areas around Narita/Haneda International Airport/Tokyo Disney Resort
- Choose from MPV or VAN models based on your group size
- Service available in 3 languages: Japanese, Chinese, and English
- Legally licensed green-plate vehicles with professional drivers providing 24-hour service for a safe and reliable arrival
- No late-night surcharges; child seats provided free of charge
- Pet-friendly service available (pets must be in a carrier)
Package Options
Product Info
☆Service Introduction☆
Service Hours: 24 hours, no late-night surcharge
Service Area: Pick-up/drop-off locations must be within the 23 Wards of Tokyo
Estimated Travel Time: Approximately 1–1.5 hours between the 23 Wards of Tokyo and Narita Airport, and under 1 hour for Haneda Airport
Languages Supported: Japanese, English, Chinese
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☆Vehicle Information☆
Vehicle Model: 7-seater Toyota Alphard
Maximum Capacity: 6 passengers
Recommended Capacity: 5 passengers + 4 pieces of 24-inch luggage, 4 passengers + 6 pieces of 24-inch luggage, 3 passengers + 7 pieces of 24-inch luggage
Vehicle Model: 10-seater Toyota Hiace
Maximum Capacity: 9 passengers
Recommended Capacity: 8 passengers + 4 pieces of 24-inch luggage, 7 passengers + 6 pieces of 24-inch luggage, 6 passengers + 7 pieces of 24-inch luggage
※ For every passenger fewer than the maximum, one additional piece of luggage can be accommodated
※ If you need to bring a wheelchair, the driver will assist with boarding and alighting
※ Pet-friendly service is available; please note this when placing your order
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☆ Service Details ☆
【Airport Pick-up Service】
・Please specify your preferred pick-up time when booking. If no time is specified, the default pick-up time will be 75 minutes after the flight arrival.
・The driver will provide 75 minutes of complimentary waiting time starting from the specified pick-up time or flight arrival time (depending on whether a pick-up time was provided). If you require the driver to wait longer, an extension fee of 1000 JPY per 10 minutes will apply.
・In case of an emergency, please contact customer service in advance. If we do not receive notification and are unable to reach you, the trip will be considered cancelled and no refund will be provided. Thank you for your understanding.
【Airport Drop-off Service / Tokyo Disney Resort Transfer Service】
・Please specify your preferred pick-up time when booking.
・The driver will provide 30 minutes of complimentary waiting time starting from the specified pick-up time. If you require the driver to wait longer, an extension fee of 1000 JPY per 10 minutes will apply.
・Please arrive at the designated meeting point 5 - 10 minutes before the scheduled time. Under normal circumstances, international flights require arrival at the airport at least 2 - 3 hours in advance; please allow sufficient time for your preparations.
・The driver will wait for up to 30 minutes from the scheduled meeting time. In case of an emergency, please contact customer service in advance. If we do not receive notification and are unable to reach you, the trip will be considered cancelled and no refund will be provided. Thank you for your understanding.
Pick-up and drop-off vehicles (image for reference only)
Important Info
Surcharge(s)
Cleaning fees / Compensation for damage to in-vehicle equipment
If a passenger damages any equipment inside the vehicle, the driver has the right to claim compensation according to the vehicle manufacturer's standards.
Additionally, if the interior of the vehicle is soiled due to vomiting or food, a cleaning fee of 10,000 yen will be charged on the spot.
Child car seat/booster seat
Child seats/booster seats are provided free of charge, up to a maximum of 2. Please be sure to indicate this when placing your order.
If a third or more child seats are needed, an additional charge of 2000 yen per seat will be applied, payable in cash to the driver on the same day.
Reminders
When placing an order, please specify the passenger's name, number of passengers, contact information, flight information, and designated pick-up and drop-off locations.
If you require child safety seats, please inform us in advance of the number of child safety seats needed and the child's age.
If you need to change your pick-up and drop-off locations (excluding flight delays/cancellations), please inform us no later than 10 PM the day before your scheduled pick-up date.
Our company primarily employs Japanese drivers. If you require a Chinese-speaking driver, please make a note in advance. If no note is made, we may randomly assign a professional Japanese driver to serve you (if you have any questions, our Chinese-speaking customer service will be online to answer them promptly).
To maintain a comfortable overall environment, please refrain from eating or drinking inside the cabin. A cleaning fee will be charged if the cabin becomes soiled.
In case of force majeure such as significant flight delays or cancellations, please notify customer service as soon as possible. After providing relevant proof, you can reschedule or cancel your flight free of charge. However, customer service hours are from 8:00 AM to 11:00 PM Japan time. If you contact customer service after their closing time and still do not receive a reply after your flight arrives, you can assume that there will be no transportation available and you will need to call a taxi yourself.
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
Validity Period
- The voucher must be used on the selected date and within operating hours; Invalid after expiration
