After-sales information:
After payment is completed, the merchant will confirm whether the reservation is successful within 24 working hours at the latest.
If the payment is not confirmed within the time limit, the system will automatically refund the payment, which is expected to be returned to the payment account within 1-7 working days
This product provides a group notification/confirmation form, which will be sent by the merchant at least 1 day before the travel date. If you have not received it, please contact the merchant in time
We will send you a confirmation slip 3 days before your trip. Please read the confirmation slip carefully.
No need to print, please ensure that your electronic device can display the confirmation form completely and clearly at the tour location.
The airport pick-up bus is flexible at that time, and the specific pick-up time of the airport drop-off bus is subject to the final itinerary. When booking, please also inform us of your hotel and departure flight information, and we will arrange a reasonable departure time for you.
If your tour is unable to operate due to extreme weather conditions, you will receive a full refund. If a volcanic eruption prevents you from arriving in Iceland, you can cancel your trip and receive a full refund;
There is no charge for rescheduling a day tour. If there is no stock for the rescheduling, we will try our best to coordinate it for you. If we cannot coordinate, we will issue you a full refund;
If you need to reschedule, please contact us at least 24 hours in advance. If it is a weekend, please contact us one working day in advance. For example: if your tour group is on Sunday, please contact us before 6 pm on Thursday.
Guide to Iceland cannot be held liable for any losses, accidents, injuries, sickness, personal injuries, financial, entertainment or mental damage during your tour. If your tour is delayed due to force majeure such as weather, natural disasters, strikes or other force majeure, and is not changed or cancelled in advance as per the terms of the service, you will be liable for any losses incurred. Tour operators reserve the right to change routes, schedules and itineraries due to extreme weather, road conditions or other necessity. We recommend that all tourists purchase a comprehensive travel insurance before departure to reduce the risk of losses due to unforeseen external forces during your trip.
Due to the changeable weather in Iceland, activities may be cancelled due to weather conditions. Please pay attention to your email before departure. If you cancel, please contact us in time and we will try our best to help you arrange the change. If the change is not possible, we will refund the money.
During the tour, if the operator fails to pick up the group on time, you will need to call the contact number yourself or ask the hotel front desk to help you call the contact number. Please pay attention to the itinerary;
During your trip to Iceland, if you encounter an emergency or complaint, please contact our agency in a timely manner. The local Chinese customer service phone number will be disclosed in the itinerary. The content of any complaint will be based on the content of the first contact with us.
The above times are all local times of the products
Yes, Keflavík International Airport (KEF) is the primary international airport serving Reykjavík and the surrounding areas in Iceland. It is situated approximately 50 kilometers southwest of Reykjavík city center. While there is also a smaller domestic Reykjavík Airport (RKV) located closer to the city, KEF handles almost all international flights to and from Iceland, making it the main gateway for international travelers.
The Keflavík Airport Express bus is typically a large, comfortable shuttle coach designed for convenient airport transfers. Passengers can expect to find amenities such as free Wi-Fi connectivity available on board, allowing you to stay connected during your journey. The buses usually feature ample seating and dedicated luggage compartments, ensuring a relaxed and hassle-free ride for all travelers and their belongings.
The direct journey on the Keflavík Airport Express bus from Keflavík International Airport (KEF) to the main BSÍ bus terminal in Reykjavik typically takes approximately 45-50 minutes. If you opt for the hotel drop-off service, the total travel time might extend slightly due to additional stops at various hotels or designated bus stops, usually adding an extra 15-30 minutes to the overall trip duration.
The Keflavík Airport Express offers a convenient hotel pickup and drop-off service in Reykjavik. For arrivals, after reaching the BSÍ bus terminal from KEF, you will transfer to a smaller shuttle bus that takes you directly to your hotel or a designated bus stop nearby. For departures, the shuttle will pick you up from your hotel or a close bus stop and transport you to the BSÍ terminal for transfer to the larger express bus bound for KEF.
You can easily book your Keflavík Airport Express ticket online in advance to secure your seat and streamline your travel plans. Booking through KKday offers the convenience of pre-arranging your airport transfer, providing peace of mind upon arrival or departure from Iceland. After booking, you typically receive an e-ticket or voucher which you can present to the bus driver or at the ticket counter for validation before boarding, ensuring a smooth transition to or from Keflavík International Airport.
Keflavík International Airport (KEF) is located approximately 50 kilometers (about 31 miles) southwest of Reykjavík city center. This distance means that reliable ground transportation, such as the Keflavík Airport Express bus service, is essential for efficiently reaching the city. The journey between the airport and the capital offers passengers a chance to enjoy scenic views of the Icelandic landscape.
The Keflavík Airport Express shuttle service operates frequently throughout the day, with its schedule coordinated with flight arrivals and departures at Keflavík International Airport (KEF). Buses typically run every 30-45 minutes during peak hours to accommodate travelers. It is highly recommended to check the specific timetable closer to your travel date to ensure alignment with your flight schedule, especially for early morning or late-night transfers.
A standard Keflavík Airport Express bus ticket includes direct transportation between Keflavík International Airport (KEF) and the BSÍ bus terminal in Reykjavik. Depending on the specific ticket option purchased, it may also include a convenient transfer service directly to or from your hotel or a designated bus stop within Reykjavik city, providing a seamless door-to-door or near-door experience. The service also typically includes allowance for standard luggage.