[About canceling a reservation]
・If you cancel your reservation for personal reasons (reduction in the number of people, accident, illness, change of schedule), a penalty will be charged according to the number of days.
・From 7 days before to the day of the reservation date: 100% of the designated fare and fee
*The bank transfer fee incurred when making a refund will be borne by the customer.
・In accordance with the Tokyo Metropolitan Ordinance for the Exclusion of Organized Crime Groups, which came into force on October 1, 2011, we will not allow anyone affiliated with organized crime to board the Retro Bus Tour.
[About accidents and sudden breakdowns]
*Please understand that emergency service suspensions and malfunctions may occur.
・Please note that there may be sudden troubles with old cars, which may result in emergency stops or cancellations on the day.
・Service may be suspended due to emergency vehicle trouble on the way to the departure or arrival point.
・In the case of sudden breakdowns or troubles (including driver's illness), we may contact you the day before or on the day of the trip. Please understand this before making your reservation.
・If, after boarding, it is determined that the tour cannot continue due to vehicle trouble, the tour will be canceled.
① You will be given a meal ticket for "Shima Doji" which welcomes many visitors. *Refunds will not be available.
②Rescheduling to a later date
Please note that we will only be able to respond to the above two requests.
[About bad weather]
・A decision on whether or not to operate due to bad weather will be made by 9:00 a.m. on the day of the event.
・If an alarm sounds while driving, the service will be suspended immediately.
・Please understand that if more than 30 minutes have passed since the start of the trip and the trip is stopped due to an alarm or other reason, we will not be able to offer a refund for any reason. In that case, we will issue a discount coupon that can be used on your next trip.