Limited availability and hotel inventory changes in real time. All orders are subject to final confirmation of room availability and price by the supplier. If the limited availability or price adjustment is completed, the guest must pay the difference within a specified period. If the payment is not made within the specified period, the order will be automatically cancelled.
All hotel packages listed above are only applicable to residents of Hong Kong, Macau, Taiwan, and overseas regions. Upon check-in, at least one guest per room must present one of the following three identity documents for identification: ① Hong Kong/Macau SAR Home Return Permit/ID Card (permanent or non-permanent residents are acceptable)/Passport; ② Taiwan Resident Travel Permit to Mainland China; ③ Passport of a citizen of an overseas country. If a guest fails to present the relevant document, check-in will be denied, and the hotel will need to be booked at the on-site hotel price. The original booking will not be refunded or changed.
The room can accommodate up to 4 people. If you need to purchase additional tickets/meals, please purchase them at the hotel front store. The fees are subject to on-site confirmation.
If your booking includes a standard ticket to the Guangzhou Grand Circus, children under 3 years old or shorter than 1.0 meter on the day of the performance cannot be admitted free of charge. Children's tickets included in the package cannot be upgraded to standard tickets or other ticket types by paying the difference. Guests can inform the front desk staff of their situation and present relevant documents upon check-in to purchase up to two additional multi-day tickets to the park at the hotel front desk, and the total number of multi-day tickets purchased cannot exceed four.
Passengers are required to undergo security checks before entering each theme park in Chimelong. It is strictly prohibited to bring controlled equipment, firearms and ammunition, flammable and explosive items, food, etc. into the park.
The use of selfie sticks is prohibited in amusement facilities, gatherings, and crowded areas
Pets are not allowed into the park
Please note that some facilities in the park have height restrictions; please also refer to the opening hours, performance times and precautions of the corresponding theme park.
Before entering the park, tourists must accept valid identity document verification at the entrance. Please prepare valid identity documents in advance (including ID card/Mainland Travel Permit for Hong Kong and Macao Residents/Mainland Travel Permit for Taiwan Residents/Residence Permit/Passport, etc.)
Visitors are asked to keep an appropriate distance when visiting the park. At the park entrance, performance venues, amusement facilities and other areas, please line up according to the separation signs, take a seat, or accept the on-site arrangement guidance of the staff.
We will try our best to book the requested room type, but as it is subject to the availability, we cannot guarantee to fulfil the request. If the requested room type is sold out, we will book another room type without consulting the customer to avoid additional costs caused by price fluctuations. If you are unable to accept any room type change at all, please indicate it clearly in the remarks. Please note that once the order is placed, there is no refund or exchange.
If you need to order multiple rooms and the same package, it is recommended that you put them in the same order. If you order different packages separately, some of the rooms in one order may be sold out, while the order that is successful will not be refunded or modified. If you have the order number of others traveling with you, you can indicate it in the order remarks, but there is no guarantee that there are still vacancies. It will be subject to room availability. Any special requirements, such as adjacent rooms, can be indicated in the order remarks. We will try our best to arrange it, but it cannot be guaranteed.
Weather-Related Cancellation Policy: In the event of severe weather warnings on the day of departure (Hong Kong and Macau travelers: Tropical Cyclone Warning Signal No. 8 or above, Black Rainstorm Warning Signal issued by local meteorological authorities, or suspension of high-speed rail/flights; Mainland China: weather alerts issued by local meteorological authorities, subject to Chimelong's policy of the day; other travelers: suspension of high-speed rail/flights), valid proof must be provided to cancel free of charge. Weather forecast images will not be accepted as valid proof for cancellation.
In case of any disputes, the company reserves the right of final decision.