・Some menu items are not eligible for the soft drink exchange coupon.
[For customers using wheelchairs and strollers]
The gondola is wheelchair accessible or can be accessed with a stroller.
However, there are stairs at the disembarkation point and the square beyond is unpaved.
[For guests with pets]
If you would like to take your pet on the gondola, please purchase a pet ticket on-site.
Please use a cage. If you do not have one, we have one available for rental.
[About service suspension due to strong winds and lightning]
Service may be suspended due to strong winds or lightning.
In that case, tickets used will not be refunded.
[Regarding date changes]
・Please contact kkday customer service by 18:00 on the day before your scheduled appointment.
・Please note that changes cannot be made on the day of use or after the date of use.
・You can change the date up to two times per purchase.
・Changes to your visit date must be made during the 2025 green season operating period.
[How to use the electronic ticket (voucher)]
You can view your e-ticket by clicking on "View e-ticket" in the confirmation email and entering the verification code (if you are already logged in to KKday, verification is not required). When using the e-ticket, please show the smartphone with the e-ticket displayed to the on-site staff.
[Expiration date of electronic ticket (voucher)]
This offer is valid only during business hours on the date specified at the time of booking.
【KKday Customer Service Contact Information】
1. By phone
・Available hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls
3. When using the messaging feature on the KKday app
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry page in the reservation management section.
4. By email
Hours of operation: Monday to Sunday 08:00-22:00 *Japan time
Email inquiries: service@kkday.com