A mandatory Incidental Deposit of RM300 for villas and RM1000 for suites is required upon check-in. Payment can be made by cash or credit card.
The official check in time is at 3.00pm and check out time is at 11.00am. Rooms requiring late check out until 6.00pm on the day of departure will be charged at 50% of the contracted rates. Any check out after 6.00pm will be charged at full rate.
In accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017, the TTx of RM10.00 nett per room per night , on all non Malaysians and foreign passport holders applies.
Extra beds/rollaway beds are not available
A mandatory Incidental Deposit of RM300 for villas and RM1000 for suites is required upon check-in. Payment can be made by cash or credit card.
Guests under 18 years old must be accompanied by an adult
Additional guests must be declared and registered at the front desk upon check-in. Any additional guests above the maximum number of occupants as per hotel policy is chargeable at the discretion of the hotel
No extra bed is allowed in the hotel
No pets allowed. Cooking in the rooms, outside food and raw food materials, durians, mangosteens, and cooking appliances are prohibited at the hotel
No room decorations by 3rd parties are permitted at the hotel. Special decoration packages are available via request from the hotel and are subject to charges. Additional cleaning fees may apply for self-decorated rooms that cause damage, or additional clutter/excess litter during the stay
Fishing is not allowed at the hotel, as the waters are protected by the local environmental authorities. Fishing rods will not be allowed into hotel premises
Mandatory Tourism Tax (TTx): In accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017, the TTx of RM10.00 nett per room per night , on all non Malaysians and foreign passport holders applies.