Once the QR code is scanned and the order is downloaded, the order cannot be canceled or refunded.
eSIM installation requires an internet connection. Please install it when you have access to a stable Wi-Fi or mobile data connection (some airport Wi-Fi may cause installation failure).
Each QR code can be scanned once. The same device can be scanned repeatedly, but once bound, it cannot be transferred to another device or deleted.
Please scan and install the eSIM only after arriving at your destination to avoid starting the validity period early.
Before using the eSIM, please ensure you turn off data roaming for your primary SIM card to avoid high international roaming charges caused by accidental usage of your primary SIM's mobile data. You are responsible for any such charges, and no additional subsidies will be provided, including roaming fees, overseas SIM/eSIM purchase costs, or transportation expenses.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS feature eSIM functionality.
Samsung phone compatibility varies by region. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the official Samsung website first.
Please be aware that signal quality may be affected by location, terrain, building obstruction, number of users, and weather conditions.
To maintain network quality and adhere to the Fair Usage Policy (FUP), telecommunications companies worldwide may implement traffic management for users who consume large amounts of data in a short period, which may result in loss of internet access or slower speeds. To ensure normal connectivity, please avoid watching or downloading videos for extended periods, updating software, sharing hotspots with others, or engaging in other activities that consume large amounts of data.
After placing your order, you will receive an email titled 'Your eSIM is ready', which includes the latest installation time and instructions.
How to install:
iOS: Settings > Cellular > Add Cellular Plan > Scan QR code > Add Cellular Plan
Android: Settings > Network & internet (Connections) > SIM Manager > Add eSIM (Add Cellular Plan) > Scan QR code
Activation steps:
1. Upon arrival at your destination, turn off other SIM cards and enable only the eSIM and its data roaming.
2. Set the APN for the eSIM (the APN is usually identified automatically; if not, you will need to set it manually).
When selecting an eSIM for New Zealand and Australia, prioritize features such as 5G/4G network support for fast internet, flexible data plans (daily, unlimited, or total data options), and a wide validity period (e.g., 1 to 60 days). Look for easy activation via QR code and compatibility with essential apps like Google Maps and social media. Reliable customer service is also beneficial for immediate support.
Using an eSIM offers significant advantages for travelers to New Zealand and Australia. It eliminates the need for physical SIM card swaps, ensuring quick and seamless setup upon arrival. You get immediate 5G/4G network access for navigation, communication, and streaming. This method is also environmentally friendly, as it's a zero-consumable solution, and allows you to keep your original SIM active for calls.
Australian travelers visiting New Zealand may benefit from using an eSIM to avoid international roaming charges from their home provider. An eSIM offers a dedicated, often more cost-effective, local data connection in New Zealand without needing to swap out their physical Australian SIM. This ensures seamless internet access for navigation and communication while keeping their primary number active for incoming calls.
The New Zealand & Australia 5G data plan simplifies connectivity by allowing instant activation via a QR code scan, removing the need for a physical SIM card. This means travelers can get online almost immediately upon landing, using the 5G/4G network. It provides hassle-free access to important online services like navigation, communication, and social media across both countries.
The New Zealand & Australia eSIM offers a variety of flexible data plans to suit diverse travel durations and usage habits. Travelers can choose from daily data allowances, unlimited data options, or a total data allowance. These plans are available for durations ranging from 1 to 60 days, catering to both short excursions and extended trips, ensuring you only pay for what you need.
Yes, the New Zealand & Australia eSIM is fully compatible with popular communication, social media, and navigation applications. You can use apps such as TikTok, ChatGPT, Instagram, Google Maps, and Facebook seamlessly. The 5G/4G network ensures fast and reliable connectivity, allowing for smooth streaming, accurate navigation, and effortless sharing throughout your journey.
Setting up the New Zealand & Australia eSIM is straightforward. Activation typically involves scanning a QR code provided after purchase. For Apple iPhone users, devices running iOS 17.4 and above benefit from an even simpler one-click installation process, further streamlining the setup and activation of your eSIM.
The 24-hour customer service support for the New Zealand & Australia eSIM is designed to provide immediate assistance for any technical issues or inquiries. This ensures travelers have continuous help, regardless of time zones, minimizing potential disruptions to their connectivity. It offers peace of mind knowing expert support is available around the clock for setup or troubleshooting.