1. This trip mainly involves water activities. Please prepare your swimsuit, towel and other suitable equipment in advance.
2. Cancun has a tropical marine climate and is infested with mosquitoes. Please bring your own effective mosquito repellent.
3. To protect the ecology, the park only allows the use of sunscreen containing titanium dioxide and zinc oxide.
4. XCARET theme park opening hours: Monday to Sunday 8:30am-10:00pm.
5. Children 4 years old and below can enter for free. (Both children who are exempt from the ticket and children who purchase the ticket are required to present relevant proof).
6. Children over 1.30 meters but under 12 years old must present their ID card to prove their age.
7. It is strongly recommended that you arrive at the designated meeting point on time. The company will not be responsible for any financial losses that may be caused by guests being late and unable to participate in the tour.
1. Customer under 18 years old MUST be accompanied by at least one adult.
2. The itinerary will be subject to traffic and weather.
3. In case of attraction closures (due to holidays or construction, etc.), the leader may make some necessary changes to the itinerary accordingly.
4. This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day.
5. We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factor including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem.
6. Please reach the departure point on time and follow the arrangement of a tour escort.
7. Before doing an individual activity or leaving the group, please get the agreement of the tour guide.
8. Please inform hotel name, location and contact details when booking.
9. Guests should be waiting for tour leader in the hotel lobby at the designated time.
10. Emergency contact number: +1-2123344222