THSR Taipei Holiday | Beimen 'Secret of the Big Dipper' Reality Game 1-Day Tour
- Use the THSR T-EX app or any of the four major convenience stores to easily collect your THSR tickets 24/7—save time and effort for a stress-free trip!
- For more credit card offers and exclusive discounts, please visit the event website. You can also earn THSR TGo member points and enjoy exclusive KKday Points rewards!
Product Info
What You Can Expect
Purchase Notice
- Once the order is placed, changes to the date, number of participants, ticket type, or room type are not permitted. Please verify all details, including the number of participants and ticket specifications, before finalizing your booking. We appreciate your understanding.
- THSR seats are assigned automatically by the system. We cannot guarantee consecutive seating, nor can we accommodate requests for specific seats or carriages. If you require consecutive seats, please indicate this in the remarks field; however, the final arrangement will be subject to the system's seat assignment.
- If you need to change your train schedule, please contact KKday customer service at least 8 days before the departure date. Changes are limited to one time only. No changes will be accepted within 7 days of the departure date.
- THSR bookings open 29 days before the departure date. You may place an order 29 days in advance, but we cannot guarantee that a seat will be secured.
- Since THSR tickets can only be booked within 29 days (including the day of travel), if the 29th day falls on a Friday or Saturday, tickets can be flexibly booked up to the following Sunday. If your requested travel date is beyond the booking window, our order processing team will prioritize booking your requested train once the window opens. Final confirmation is subject to the actual seat availability obtained by our staff.
- Due to differences in regional and supplier systems, please submit any special requests at the time of booking. We will forward your requests to the supplier, but fulfillment depends on the supplier's tour availability. We apologize for any inconvenience.
- The definition of a child varies by itinerary. Any additional charges required on-site are subject to the service provider's policies.
- The 'Child without Bed' option includes only insurance and administrative fees. If a THSR ticket is required, please select it when choosing the number of tickets. Any other incidental expenses must be paid on-site.
- Child without Bed: This means the child does not occupy a separate bed. If you decide to have two children share one bed, please select 1 child + 1 child without bed. A maximum of 2 children without beds is allowed (please refer to the specific product's child definition for any additional restrictions). Children without beds do not include hotel meals, facility usage, or amenities.
- Booking a package does not mean the reservation is confirmed. The booking is only successful once our staff confirms it and issues a voucher. If you have any concerns, please do not place the order.
Reminders
Before ordering this product, please read the ordering instructions and related agreements carefully. If the purchaser is not the traveler, the purchaser acts as an agent and is obligated to fully inform the traveler of the itinerary. Upon clicking 'Agree', the ordering instructions and restrictions become legally binding for the traveler, and claims of ignorance or lack of understanding will not be accepted as a defense.
This package requires a minimum of 20 people to proceed. THSR reserves the right to cancel the tour if the minimum number of participants is not met.
The tour leader may adjust the order of the itinerary based on factors such as the number of participants on the day, local festivals, or weather conditions.
If you purchased a 'Concession/Senior Ticket', you must carry valid identification on the day of departure for inspection by THSR station staff. If you fail to provide identification or if there are discrepancies, THSR reserves the right to refuse boarding. You will need to purchase a new ticket to board, and the original THSR Holiday ticket will not be eligible for refunds.
Nangang, Taipei, and Banqiao stations cannot be used as both the departure and arrival stations for any combination (e.g., if the arrival station is Taipei, Nangang and Banqiao cannot be used as the departure station).
The price includes one round-trip standard car reserved seat ticket. The travel date must match the hotel check-in or tour departure date. A single order must use the same departure and destination stations and the same train number for both directions. If you need to delay your return, please arrange your own hotel return transfer. This package consists of round-trip tickets; one-way refunds are not permitted.
The THSR tickets included in this package are discounted tickets, valid only for the specified date and train. They are non-transferable. If lost, they will not be reissued, so please keep them safe. Tickets that are altered, damaged to the point of being unreadable, or photocopied are invalid.
If the itinerary includes accommodation, check-in and check-out times are subject to the hotel's regulations. For itineraries including accommodation, promotional room types are limited; available room types depend on sales status and cannot be changed.
For departures 29 days or more in advance, please fill in 2-3 preferred THSR train times for both directions in the 'Order Remarks'. The actual assigned train times will be subject to confirmation by customer service.
For detailed information on products, payment methods, payment deadlines, and traveler rights, please contact KKday customer service directly. For details regarding other departure locations, carriage classes, concession types, group sizes, pricing, and related regulations, please contact KKday customer service directly.
Photos are for reference only; actual conditions at the site shall prevail. Some attraction images on this website are provided by Mook Publications Inc. and may not be reproduced or copied in any form without consent.
Taiwan High Speed Rail Corporation reserves the right to cancel, terminate, modify, or suspend this project. Any changes to this project or its products (including but not limited to price adjustments, content changes, etc.) will be announced on the THSR Holidays official website and KKday without further notice.
For any itinerary changes or ticket refunds related to the THSR tickets in this package, please contact KKday customer service. If you need to cancel your order, please proactively contact KKday customer service.
How to Use
- How to use THSR Holiday -
- Taiwan High Speed Rail
- Please use the physical ticket or mobile electronic ticket to enter the THSR station.
- THSR bookings are only available within 29 days of the departure date. If your travel date is not within 29 days, we will book your tickets and send them out once the booking window opens.
- All passengers in the same order must board and alight at the same stations; it is not possible to board or alight at different stations.
- THSR Holiday tickets are special project tickets with specific regulations regarding the origin and destination stations. For example, if you choose to depart from Taipei and stay at a hotel in Kaohsiung, your outbound ticket will be from Taipei to Zuoying, and your return ticket will be from Zuoying to Taipei. No refunds will be provided for getting off at intermediate stations, and any travel beyond the designated stations will require payment of the fare difference according to official THSR announcements.
- THSR Holiday tickets are discounted tickets and are valid only for the designated train on the specified date.
- THSR Holiday Cancellation Notes -
- According to THSR Holiday ticket regulations, no single leg of the journey can be refunded.
- All refunds must be processed through KKday. THSR station ticket counters cannot process refunds or exchanges.
- Note: Per THSR Holiday ticket regulations, if multiple people are booked under the same order, any refunds or exchanges must be processed for the entire group together. Individual refunds or exchanges are not permitted, and a processing fee will be charged for all passengers. We apologize for any inconvenience.
- THSR Holiday Cancellation Policy -
- If you need to cancel your order, please contact KKday customer service first.
- Due to administrative processing times, the cancellation policy will be based on the text provided by KKday below. Cancellation requests are only accepted between 08:30 and 16:00 daily. Requests submitted after hours will be considered as submitted on the following day.
- If the THSR tickets have already been issued, an additional cancellation fee of NTD 20 per ticket will be charged (a round-trip ticket counts as 2 tickets).
- Cancellations made more than 8 days before the departure date (excluding the departure date) are free of charge. For changes or cancellations made 4 to 7 days before the departure date (excluding the departure date), a 30% cancellation fee of the total cost will be charged.
- For changes or cancellations made within 3 days before the departure date (excluding the departure date), a 70% cancellation fee of the total cost will be charged.
- For changes or cancellations made on the departure date, a 100% cancellation fee of the total cost will be charged.
- (Example: For a departure on 12/8, changes or cancellations made by 11/30 are free; changes or cancellations made between 12/1 and 12/4 will incur a 30% fee; changes or cancellations made between 12/5 and 12/7 will incur a 70% fee.)
How to Use Your Voucher
- Please present the e-voucher on-site
Voucher Redemption Period
- The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration
- Note: For detailed validity periods, please refer to 'How to Use'.
Cancellation Policy
- Cancellations 9 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–8 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
