1. The majority of the Canada Goose winter jackets available for rent are from the Expedition series. They look fantastic in photos taken under the aurora borealis, but are very prone to getting dirty. As these jackets are rentals, some wear and tear is inevitable during actual use. Although they are disinfected and cleaned after each use, stains, signs of wear, or damage may still be present. There are approximately 200 winter jackets available, and the size and shoe options are limited, which may not fully meet the needs of every traveler's body type or foot shape. Therefore, we sincerely recommend that if you already have sufficient and suitable winter clothing, please bring your own and do not rent. The rental service primarily provides a convenient option for travelers without complete winter gear, and is for warmth only.
2. Minors or children under the age of 18 must be accompanied by an adult to participate in the tour. Minors or children traveling alone are not allowed to participate.
3. For the safety of pregnant women, pregnant women must be no more than 24 weeks pregnant at the end of the tour to participate.
4. The hotel offers different room types, such as a king/queen size room or a double size room with two twin beds. While the number of rooms available is guaranteed, the specific room type and location are not guaranteed. Specific bed types cannot be requested; availability is subject to change.
5. The itinerary does not accept or will not assist with sharing rooms with strangers. Room types and numbers must be booked according to the actual number of travelers.
6. Each hotel has different methods for collecting and refunding deposits (mostly via credit card). Tour participants will need to cooperate according to the specific regulations.
7. The Northern Lights are a unique natural phenomenon in the polar regions. Under clear weather conditions, there is a very high chance of seeing them. However, due to weather conditions or other natural factors, the Northern Lights may be weak and unseen. No refunds will be given if you do not see them or the experience is unsatisfactory.
8. The order of the itinerary for this product will be readjusted based on the tourists' arrival date, local weather, etc. The content of the tour will remain the same, and the displayed itinerary order is for reference only. Optional activities will be coordinated and arranged based on factors such as registration and weather conditions. The recommendations in the itinerary are for reference only and do not represent the actual dates of the activities. If you have any activities not included in the itinerary, please confirm in advance to avoid itinerary conflicts.
9. Smoking is prohibited on the tour bus. Most hotel rooms also prohibit smoking; hotel cleaning staff are professionally trained, and security personnel will professionally record evidence. If caught smoking, the cleaning fee will be borne by the guest. If you need to smoke, please go to the designated smoking area.
10. Pets and animals are not allowed on the tour.
11. Each order only provides one free airport pick-up service within the specified time frame. If pick-up cannot be arranged due to weather, flight delays, or other reasons, the customer is responsible for their own transportation costs.
12. If you are unable to participate in the tour or withdraw from any part of the tour due to personal reasons (lack of travel documents, flight delays, lateness, illness, accidents, etc.), the tour fee and accommodation fee already paid will not be refunded, and no other compensation will be provided.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 2 day(s) before the departure date