The free waiting time for airport pickups is 60 minutes; for other locations (such as hotels and ski resorts), it is 30 minutes.
If the waiting time exceeds this limit, an overtime waiting fee of ¥2,900 (tax included) will be charged for every 15 minutes.
※Please pay the fee directly to the driver on-site.
For departures between 8:00 PM and 7:00 AM, an additional late-night service fee of 20% of the original price will be charged. Please contact the supplier to collect this fee.
Please be sure to provide us with your local contact information and methods, as the driver needs this information to reach you. Contact methods include: local phone number, Facebook Messenger, LINE, WhatsApp, WeChat, etc.
Please provide your flight information and pick-up/destination information accurately in the remarks section when booking. Pick-up and drop-off locations may include ski resorts, hotels, guesthouses, and homes. To ensure a smooth transfer, please provide the accurate address when booking.
When booking, please provide accurate information regarding the actual number of passengers, pieces of luggage, luggage dimensions, and number of child seats. The number of passengers available will decrease as the amount of luggage increases. Additional charges may apply if the number of passengers or luggage exceeds the limit for the day. Furthermore, local operators may refuse service if the actual details differ significantly from the information provided in advance.
If your flight is delayed, please contact the driver and KKday customer service immediately. If we do not receive your message, the driver reserves the right to leave without waiting for you and will not provide a refund.
By law, children under the age of 6 must use a child car seat. If you are traveling with children under 6, please inform us in advance of the number of children who will require a car seat. Please note that installing a child car seat requires the equivalent of 1 to 1.5 adult car seats in terms of space.
Additional charges may apply for delays caused by weather, traffic congestion, or other reasons. Furthermore, we cannot offer refunds even if you miss your flight due to force majeure events such as road repairs, traffic jams, or strikes. Please allow sufficient time for your reservation.