【Service Scope】This service is limited to departures and endings within the Kumamoto area.
*If the itinerary ends in an area outside Kumamoto City, an empty car return fee will be added based on the drop-off location. Additionally, time for the driver's return trip must be reserved, so the actual available chartered service time will be reduced accordingly.
【Chartered Duration】5-hour/8-hour/10-hour chartered plans are available with no mileage limit. Tolls, parking fees, and other third-party facility fees incurred during the trip must be paid on-site by the passengers based on the actual amount.
【Service Hours】08:00–20:00. Outside of these service hours (before 08:00 and after 20:00), an additional early/late shift fee applies.
Outside the service hours of 08:00–20:00 (i.e., before 08:00 and after 20:00), an additional early/late shift fee of 5,000 JPY per hour applies. Any fraction of an hour is charged as one full hour.
Driver's tea and meal fee is 1,000 JPY per vehicle per day, to be paid to the driver on-site on the day of the trip.
If booking a multi-day chartered service, passengers are required to cover the driver/guide's accommodation fee, which is 12,000 JPY per person per night.
If the itinerary ends in an area outside Kumamoto City, an empty car return fee will be added based on the drop-off location. Please confirm the actual amount with customer service before booking.
5-seater: 6,000 JPY/hour; 7-seater/10-seater: 7,000 JPY/hour; Small Bus/Medium Bus: 10,000 JPY/hour; Large Bus: 12,000 JPY/hour
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 22:00). Notifications will then be sent via email
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
When booking, please provide your travel schedule, detailed departure and end locations, number of passengers, number of suitcases, and your preferred route or attractions in the remarks.
If the actual number of passengers or luggage exceeds the booking information, resulting in vehicle overloading or affecting driving safety, the driver has the right to refuse service in accordance with Japanese traffic laws and safety regulations. Related responsibilities and costs incurred will be borne by the passengers.
After the order is confirmed, customer service will contact you via LINE, WhatsApp, or WeChat and provide driver information and meeting instructions the day before departure to facilitate communication.
Due to narrow roads, some hotels, guesthouses, attractions, or residential areas may be inaccessible to large vehicles. In such cases, the driver may not be able to pick up or drop off passengers directly at the specified location. Passengers may need to walk to a nearby designated safe boarding point. We appreciate your understanding.
According to Japanese traffic regulations, drivers must take a break after driving continuously for 2.5 hours. During long-distance trips, the driver will arrange necessary rest time based on the actual situation to ensure driving safety.
The chartered service time is based on the appointment time; please wait at the designated location on time. If the itinerary is delayed due to passenger lateness, the relevant time will be counted as part of the chartered hours.
If the chartered service ends early, the fee for the unused time cannot be refunded.
Please note that this service cannot provide accessible vehicles or wheelchair lifting equipment.
After the order is confirmed, if you need to change the pick-up time or location, please notify customer service by 16:00 at the latest on the day before departure to facilitate arrangements.
On the day of the chartered service, if there are traffic controls, weather factors, road conditions, or other force majeure factors, the itinerary order and stay duration may be adjusted according to the actual situation.