| Additional service & facility | Luggage Storage |
Booking method after placing an order: After successful booking, please add our official LINE account @321gwzwt and log in to the app to provide your luggage shipping information, which can significantly reduce luggage delivery time; if you cannot use LINE, please bring your order details to the counter for assistance from our staff.
Luggage drop-off confirmation mechanism - logistics status: After your luggage arrives at the guesthouse, the system will send a notification (please add the official LINE account to check the status). This greatly reduces your anxiety while you're sightseeing. Guesthouse coordination: Please confirm that your guesthouse "provides a luggage drop-off service". Most guesthouses in Xiaoliuqiu cooperate, but for a few unattended guesthouses, you need to inform them of the drop-off location in advance (such as next to the lockbox or in the backyard).
Item Safety Guidelines (Disclaimer) - Carry Valuables with You: Please do not check in cash, documents, laptops, cameras, medicines, or valuable jewelry. Fragile Item Protection: Although we use vans to avoid collisions, please ensure that fragile items (such as local specialty twisted dough sticks or glass bottles) are properly packaged by you. Sealing Obligation: Items checked in must be in zippered or sealed bags. Please ensure that loose items (such as plastic bags or tote bags) are properly packaged by you.
Reservation and Change Restrictions - Island Departure Deadline: To book the "Homestay to Pier" service, please complete online reservations or in-store registration before 20:00 the day before. Same-day additions are subject to parking availability. Cancellation Policy: Full refunds will be issued for ferry cancellations (in case of typhoons or strong winds). For cancellations due to personal reasons, please notify us 24 hours in advance.
Rainproof guarantee: Our luggage is transported in enclosed compartments, ensuring it stays dry even during afternoon thunderstorms in southern regions. However, minor contact with raindrops during the round trip (from the store to the vehicle) is normal.
Business hours: 08:00~17:00