| Data Usage Specifications | 10GB, 20GB, 30GB, 50GB |
| Transmission Specifications | 5G/4G |
| Signal Coverage Area | Australia, New Zealand |
| Mobile Carrier | Telstra / Spark |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Excludes | Voice calls, Texts |
| Not Supported | Carrier-customized device, SIM-locked device, Mobile hotspotDevices without eSIM functionality |
| Network Type | Roaming |
| Mobile Virtual Network Operator (MVNO) | 3HK |
Please dial *#06# on your mobile phone. If EID is displayed, it means your phone supports eSIM; if not, it does not support eSIM.
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires a network connection. Please ensure there is available Wi-Fi or mobile data in your environment before installation.
Please install and use the eSIM within 30 days of receiving it; otherwise, it will become invalid.
Each QR code can only be scanned once, and once bound, it cannot be changed to a different device or deleted.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
If your location or mobile phone does not support 5G, it will automatically switch to 4G/3G signal. The actual network speed depends on the local signal.
Please be aware that communication quality is affected by different usage environments, and network speed will vary depending on factors such as terrain, climate, building obstruction, number of users, and location.
To ensure all users have a fair use of mobile network services at all times, each telecommunications operator has its own fair usage agreement to regulate fair network usage. If a user consumes excessive data in a congested area within a short period, causing other users to be unable to use the service normally, the telecommunications company may temporarily throttle the speed. We will not be able to intervene in this matter, and your mobile network may be temporarily affected.
Yes, the Australia & New Zealand eSIM is designed for universal use across both countries. It eliminates the need for changing physical SIM cards, offering seamless connectivity whether you are in Australia or New Zealand. This allows for a hassle-free travel experience with consistent internet access throughout your journey.
An eSIM offers significant convenience compared to a physical SIM card. You won't need to physically swap cards, eliminating the risk of losing your original SIM or requiring an ejector pin. Setup is simple by scanning a QR code, making the process much faster and easier, allowing you to get online immediately upon arrival.
To use the Australia & New Zealand eSIM, your mobile device must be eSIM-compatible and unlocked. Most newer smartphone models support eSIM functionality. It's recommended to check your device's specifications or contact its manufacturer to confirm eSIM compatibility before purchasing to ensure a smooth setup and connection.
The Australia & New Zealand eSIM provides a single data solution that is valid in both countries, effectively managing your internet needs without the complexities of traditional roaming. You simply activate the eSIM, and it will work across Australia and New Zealand, providing continuous service and avoiding unexpected roaming charges.
Beyond standard internet access, the Australia & New Zealand eSIM supports hotspot sharing, allowing you to connect other devices. Additionally, it features support for using ChatGPT, which can be a valuable tool for travelers seeking information or assistance on the go.
Activating the Australia & New Zealand eSIM is straightforward. Upon purchase, you will receive a QR code. Simply scan this QR code with your eSIM-compatible device. This process eliminates the need for complex manual settings or physical card insertion, making setup quick and easy.
Yes, the Australia & New Zealand eSIM offers 5G internet connectivity for fast and reliable browsing. It also provides flexible validity periods, ranging from 5 to 30 days, allowing you to choose a plan that best fits the duration of your trip to Australia and New Zealand.
The Australia & New Zealand eSIM is suitable for various trip durations, offering plans up to 30 days. This makes it a viable option for travelers planning extended stays or needing connectivity for a longer period in both Australia and New Zealand, providing consistent internet access throughout their visit.