Package Options
What You Can Expect
Please confirm that your phone is eSIM compatible before purchasing (cancellations are not accepted after purchase).
CSL Hong Kong & Macau eSIM Real-Name Registration Process
Frequently Asked Questions
Purchase Notice
- Before purchasing, please ensure your phone supports eSIM functionality.
- Please dial *#06# on your mobile phone. If EID is displayed, it means your phone supports eSIM; if not, it does not support eSIM.
- This product only includes data services and does not provide call or SMS functions.
- Please confirm that the selected data plan is correct before placing your order. Once the voucher is sent, cancellations will not be accepted.
- To ensure all users have a fair use of mobile network services at all times, each telecommunications operator has its own fair usage agreement to regulate fair network usage. If a user consumes excessive data in a congested area within a short period, causing other users to be unable to use the service normally, the telecommunications company may temporarily throttle the speed. We will not be able to intervene in this matter, and your mobile network may be temporarily affected.
- If your location or mobile phone does not support 5G, it will automatically switch to 4G/3G signal. The actual network speed depends on the local signal.
- According to the latest policy in Hong Kong, eSIM cards must be verified before they can be used locally. Please ensure that the information provided is true and valid, otherwise it may affect the use of the eSIM card.
Reminders
Please dial *#06# on your mobile phone. If EID is displayed, it means your phone supports eSIM; if not, it does not support eSIM.
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires a network connection. Please ensure there is available Wi-Fi or mobile data in your environment before installation.
Please install and use the eSIM within 30 days of receiving it; otherwise, it will become invalid.
Each QR code can only be scanned once, and once bound, it cannot be changed to a different device or deleted.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
If your location or mobile phone does not support 5G, it will automatically switch to 4G/3G signal. The actual network speed depends on the local signal.
Please be aware that communication quality is affected by different usage environments, and network speed will vary depending on factors such as terrain, climate, building obstruction, number of users, and location.
To ensure all users have a fair use of mobile network services at all times, each telecommunications operator has its own fair usage agreement to regulate fair network usage. If a user consumes excessive data in a congested area within a short period, causing other users to be unable to use the service normally, the telecommunications company may temporarily throttle the speed. We will not be able to intervene in this matter, and your mobile network may be temporarily affected.
According to Hong Kong's latest policy, eSIM cards require real-name authentication before use. Please ensure the information provided is true and valid; otherwise, it may affect the use of the eSIM card. Real-name authentication link: https://kyc.vipwifi.com/
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
FAQ
1. Is the Hong Kong eSIM compatible for internet access in Hong Kong?
Yes, this Hong Kong eSIM provides 5G/4G high-speed unlimited data specifically for use in Hong Kong. It allows for seamless internet access, ensuring you stay connected throughout your trip without worrying about data limits.
2. What are the key features to consider when choosing a Hong Kong eSIM for travel?
When selecting an eSIM for Hong Kong, important considerations include data speed and allowance, ease of activation, and any specific app compatibility. This eSIM offers 5G/4G high-speed unlimited data, can be easily set up by scanning a QR code, and supports popular applications like TikTok without requiring a VPN, ensuring unrestricted access.
3. Which devices are compatible with a Hong Kong eSIM for seamless connectivity?
Generally, most newer smartphone models, including iPhones (e.g., iPhone XR, XS, and later models) and many Android devices from brands like Samsung and Google Pixel, support eSIM functionality. To ensure seamless connectivity, it's recommended to verify that your specific device model is eSIM compatible before purchasing.
4. Is real-name registration required for this Hong Kong eSIM upon activation?
For this specific eSIM, real-name registration is not required as part of its setup process. However, it's important to note that according to Hong Kong regulations, real-name registration is generally required upon landing in Hong Kong for local telecommunication services. Please check official local guidelines for any updates.
5. Does this Hong Kong eSIM offer unlimited data, and for how long?
Yes, this Hong Kong eSIM provides 5G/4G high-speed unlimited data. The validity period for the service ranges from 1 to 90 days, allowing you to choose a plan that best fits the duration of your trip to Hong Kong.
6. Can this Hong Kong eSIM be used to access all apps and services, including TikTok, without restrictions?
Yes, this Hong Kong eSIM offers unrestricted internet usage, meaning you can access all your preferred apps and online services. Specifically, it supports popular applications like TikTok and does not require a VPN for access, ensuring a smooth and open browsing experience.
7. How is the Hong Kong eSIM activated and set up after purchase?
Activating this Hong Kong eSIM is a straightforward process. Upon purchase, you will receive a QR code. Simply scan this QR code with your compatible device, and the eSIM profile will be set up automatically. This eliminates the need for physical SIM cards, ejector pins, or complicated manual configurations.
8. What are the advantages of using an eSIM compared to a traditional physical SIM card for Hong Kong travel?
Using an eSIM for travel to Hong Kong offers several benefits over traditional physical SIM cards. It eliminates the need for physical card swapping, reducing the risk of losing your original SIM or requiring an ejector pin. Setup is also much simpler, typically involving just scanning a QR code for immediate activation, providing greater convenience.
