[KKday Exclusive] Mong Kok, Hong Kong | Reservation Tickets for Hong Kong's First Permanent Store "CHIIKAWA SHOP in HONG KONG"

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Event Introduction —

"CHIIKAWA SHOP in HONG KONG" officially opened on April 18th at MOKO New Century Plaza! The store spans over 4,000 square feet, located on the ground floor and second floor of the MTR level. In addition to numerous Hong Kong-themed photo spots, the ground floor store is also launching Hong Kong-exclusive plush toys for the first time. CHIIKAWA characters are gently carried in red, white, and blue plastic bags, or dressed in authentic local food and drink outfits!

The basement store incorporates various CHIIKAWA elements and Hong Kong themes into its photo spots, such as the Tsim Sha Tsui Clock Tower, Hong Kong night view, and transportation, offering a variety of fun photo opportunities for fans to discover. Finally, be sure to check out the long LED screen inside, which plays short CHIIKAWA videos, showcasing the fun-filled space of Chiikawa! On the other hand, the second-floor store will be themed around Magical CHIIKAWA and Chiikawa Baby, decorated with adorable Chiikawa character decorations!

— Event Details —

Reservation vouchers for CHIIKAWA SHOP in HONG KONG, the first permanent store in Hong Kong

• Location and Operating Hours (Ground Floor): Shop M10, G/F, MOKO New Century Plaza, Mong Kok, Hong Kong | 10:00-21:00
  (Second Floor Store) Shop 236, 2nd Floor, MOKO New Century Plaza, Mong Kok, Hong Kong | 10:30-21:30

— Reservation Instructions —

CHIIKAWA SHOP in HONG KONG, the first permanent store in Hong Kong, will begin accepting registrations on May 7th at 11:00 AM Hong Kong time, opening reservations for the fourth week (May 9th to May 15th). For entry details from May 16th onwards, please follow the latest announcements on CHIIKAWA SHOP in HONG KONG's official social media platforms ( https://www.instagram.com/chiikawa.shop.hk/ ).

— Appointment Steps —

1. Register as a KKday member;
2. Enter the reservation page and select the date and time slot;
3. Each reservation is limited to a maximum of 2 people: 1 person making the reservation and 1 accompanying person. Both must provide their full English names (e.g., surname: Chan, given name: Tai Man) for the reservation registration.
4. After successful booking, you will receive a confirmation email or view the QR code for the admission voucher in KKday's "Order Management," indicating that you have successfully obtained the admission voucher for "CHIIKAWA SHOP in HONG KONG," the first permanent store in Hong Kong.
5. For the underground store, you must arrive at the designated waiting area 15 minutes before your reserved time slot as indicated on your admission ticket. Once you successfully reserve a permanent underground store, the system will automatically reserve a second-floor store. Simply go to the store on the same reserved date during business hours to queue for entry. The last queue time for the second-floor store is 9:00 PM.
   

Reservation vouchers for CHIIKAWA SHOP in HONG KONG, the first permanent store in Hong Kong

Precautions:

※ Individuals aged 3 or under do not need to register and can still accompany those who have made reservations, but they will not be given any opportunity to purchase products.
※ Please ensure that the *Full English Name* field contains the correct name that matches your ID card or passport.
※ Once the reservation is successful, no changes to any personal information, email address, date, or time period will be accepted for any reason, and you may not request to cancel the completed reservation.
※ Each person making a reservation may only make one reservation on the same date of use.
* Each attendee must possess an independent and exclusive admission pass to enter. This includes individuals with reservations and accompanying persons; each person must possess their own admission pass for entry.

— Terms and Conditions —

• Those who have successfully made an appointment should arrive at the ground floor of the "CHIIKAWA SHOP in HONG KONG" permanent store (Shop M10, MTR level, MOKO New Century Plaza, Mong Kok) 15 minutes before the designated appointment time to complete the entry procedure.
• If a person successfully reserves a time slot of "13:00 - 13:45", their entry will be invalid if they do not arrive 15 minutes before the end of their reserved time slot. That is, if they arrive at 13:31, they will not be able to enter the ground floor of the permanent store in Hong Kong.
• Those who successfully book any time slot on the same day can queue to enter the second-floor store during business hours. Upon entering the second-floor store, they must present their valid admission pass for the day to the staff again and queue outside to enter as instructed by the staff.
• Please ensure that the name you fill in when making an appointment is the same as the name on your personal identification document (ID card/passport). Other nicknames or English aliases are not accepted.
• Staff have the right to request each person entering the venue to provide an original copy of their identification document (with a photograph) matching the registered name to confirm their appointment eligibility.
• Entry will not be permitted if a valid admission pass QR code is not presented for any reason.
• To protect the rights of other attendees, each person making a reservation may only register once per day. If duplicate reservations are found, the earliest reservation will be valid, and the remaining reservations will be cancelled and the relevant vouchers will become invalid.
• Once the reservation is successful, you cannot request to change any order information or personal details, including: name, email address, contact number, and reservation date and time.
• The reservation QR code only ensures your entry qualification and does not guarantee that you can purchase your desired products.
• To protect your rights, please do not purchase QR codes through unauthorized channels. The organizer reserves the right to refuse entry to holders of vouchers purchased through unauthorized channels.
• The event is subject to change without notice. Taibang Hong Kong Limited reserves the right to amend, terminate, and revise the terms and conditions of the waiting list method from time to time, and makes the final decision.

— On-site payment method —

• We only accept VISA, MasterCard, WeChat Pay, Alipay, UnionPay, and Octopus cards.

— Purchase Limit Rules —

• For Hong Kong exclusive products, each person is limited to one item per style; for other products, each person is limited to two items per style. Customers found to have made duplicate purchases during the sales period may be refused a sale.
• Quantities are limited and available while supplies last without notice.
• Each person is limited to one checkout; there are no separate bills, so please do not queue repeatedly.
• Staff have the right to require those who have made reservations to provide proof of entry to confirm their eligibility to purchase, and to ensure that each person with a reservation is limited to one purchase.
• Please check the goods before checkout. No returns or exchanges are accepted after the goods have been sold.
• In the event of any dispute, Taibang Hong Kong Limited reserves the right of final decision.

※ Please refer to the on-site announcements for other purchase restriction rules.

— Exchange Policy —

Regarding exchanges of CHIIKAWA Japanese products, we will process them according to the official exchange policy. For details, please refer to the following website: https://chiikawamarket.jp/zh-hant/pages/reference .

— Frequently Asked Questions about "CHIIKAWA SHOP in HONG KONG" Reservation Tickets —

Q1: Do minors accompanying the child need an appointment pass?

Children aged 3 or under do not need to make an appointment to enter (but are not entitled to purchase goods), while children aged 3 and above still need to make an appointment.

Q2: Can you make an appointment for multiple people traveling together?

Each registrant may book one person and one companion, both of whom must provide their full English names (e.g., surname: Chan, given name: Tai Man) for registration.

All slots are available on a first-come, first-served basis, and will close once all slots are filled.

Q3: After successfully booking, would you like to change the date or time slot?

Once the reservation is successful, no changes to any personal information, email address, entry branch, or time of day will be accepted for any reason. You may also not request to cancel the designated order.

At the same time, it is not possible to request changes or cancellations on the grounds that "accompanying persons cannot make reservations at the same branch or time slot".

Q4: Can I cancel or change my order?

Once a reservation is successfully made, it cannot be changed or cancelled under any circumstances (including but not limited to the name of the person making the reservation, email address, or branch selection). Please make sure all information is correct when making the reservation.

Q5: I filled in my English name when making the appointment, is it okay if I didn't fill in my full name?

Please ensure that the name you enter when making an appointment is the same as the name on your ID card or passport, such as: Surname: Chan, First Name: Tai Man.

Nicknames or English names are not accepted, as are names that do not appear on identification documents (a photo is required).

Q6: If I entered my name/position incorrectly, am I still allowed entry?

Regarding the name registration upon entry, you may enter as usual if you meet the following conditions:

Minor spelling error in English name: The registered English name has only one misspelled letter.

English nickname: Register using "English nickname + surname" (provided that the nickname is already registered on the ID card).

No errors in Chinese names will be accepted.

Q7: If multiple people are booked, why does the voucher only show the name of the passenger representative?

Please ensure that you fill in the correct information for each passenger when making the reservation. The system will record all information completely. If a single order reserves multiple passengers, only the name of the passenger representative will be displayed on the voucher. Please present the valid voucher on-site for verification and entry. To view the information for each passenger in the reservation, please select in the following order: Order Management → Order Details → Order Information/Order Information → Passenger Information.

Q8: How do I make a reservation when I enter?

In order to implement effective crowd control, those who have successfully made a reservation should arrive at the [basement store] 15 minutes before their reserved time slot, present a valid "admission voucher", the original of the identity document that matches the reservation holder (must have a photo), and collect a wristband.

[Second Floor Store] Individuals with a valid wristband for the day can queue in the designated area to enter.

Q9: Will names be checked upon entry?

Staff will require each person entering the venue to provide an original copy of their identification document (with a photo) that matches their registered name to confirm their eligibility for the appointment.

Q10: Will I still be allowed entry if I am late?

If you do not arrive 15 minutes before the end of your reserved time slot, it will be considered a forfeit. For example, if you booked a time slot from 11:00 to 11:45 and arrive at 11:31, your entry will be considered invalid.

Q11: What payment methods are accepted on-site?

Only Alipay, VISA, MasterCard, WeChat Pay, UnionPay, and Octopus cards are accepted.

Q12: Is it permissible to enter the venue multiple times on the same day?

Only one reservation is allowed per usage date. If multiple reservations are found on the same day, the reservation for the earliest entry time slot will be valid, and other vouchers will be invalid.

Q13: Is it mandatory to complete the purchase within the scheduled time slot?

In order to effectively manage the flow of people and provide a high-quality shopping experience, staff will remind people to go to the cashier to queue for payment 10 minutes before the end of each session, depending on the situation on site, in order to manage the flow of people in the venue.

Q14: Can I exchange the goods after purchasing?

No returns or exchanges once purchased.

Regarding product quality issues, we will handle them according to the official exchange policy. Please refer to on-site notices or the CHIIKAWA MARKET website for details.

Q15: How to check product inventory?

As the actual waiting list may differ from the computer display, we will not publish the remaining stock for each branch online or in person unless all items are sold out. All items are available on a first-come, first-served basis. Thank you for your understanding.

Q16: Are there any purchase limits on this product?

For Hong Kong exclusive products, each person is limited to one item per style. For other products, each person is limited to two items per style. Any tokens and "admission vouchers" are only valid for entry into the store and do not guarantee the purchase of your desired product or the entire set.

Q17: Not receiving emails?

You can view your orders and order details by clicking on the following in the KKday app: Order Management → Order Details → Order Information/Ordering Information → Passenger Information.

Q18: Other queries

For technical issues related to the appointment process, please send an email to service@kkday.com.

For inquiries regarding our products and services, please email us at CS@taibon.com.