- <Service Details>
- KGK Hire is a licensed (green license plate) private charter service authorized by the Japanese government. We primarily provide private charter pickup and drop-off services in Sapporo, Niseko, Otaru, Furano, Asahikawa, Toyako, Hakodate, and other areas.
- We are fully covered by comprehensive insurance, including personal injury and property damage liability insurance (unlimited coverage for passengers).
- <Vehicle Information>
- Mid-size vehicle: Alphard. Capacity: up to 5 passengers and 5 pieces of 24-inch luggage.
- Large vehicle: Hiace Grand Cabin. Capacity: up to 9 passengers and 9 pieces of 24-inch luggage.
- Please inquire about each package for detailed information.
- Excluding force majeure events such as weather conditions, we provide free waiting services for 60 minutes at airports and 15 minutes at hotels for special circumstances. Any time beyond this will incur an additional fee of JPY 8,000 per hour. Please be aware of this.
- Child seats are available for an additional fee of JPY 1,000 each.
- If you wish to make a stop along the way, an additional fee of JPY 8,000 will be charged per stop.
- A 20% surcharge will be added to the base fare for late-night service (21:00-07:00).
- Experience Details -
Enjoy a comfortable private charter pickup and drop-off service from Sapporo to various winter tourist spots in Hokkaido. With door-to-door service to your destination, you can arrive in style and on time. Book now for a stress-free start to your trip!
- Important Information -
After booking, please be sure to confirm your pickup and drop-off details (pickup/drop-off locations, hotel names, and number of passengers) via chat. The driver's arrival time may vary slightly due to weather, traffic congestion, public holidays, road closures, accidents, or other force majeure events. If a delay occurs, Customer Support will notify you in advance.
The passenger and luggage capacity is fixed for each vehicle type. Please enter the accurate number of passengers and luggage when booking. If the actual number of passengers or luggage exceeds the limit on-site, the driver may refuse service, and no refund will be provided. If you have any questions, please contact Customer Support via chat before booking. To avoid unnecessary loss, please double-check that you have not left any personal belongings or valuables in the vehicle after each ride.
According to Japanese traffic laws, all passengers are required to wear seat belts. If caught by the police for not wearing a seat belt, a fine of JPY 8,000 per person will be imposed (to be paid by the customer).
Please book at least 48 hours before departure. Changes and cancellations are not permitted after the booking is confirmed.
- Vehicle Information -
MPV Minivan: Max. 5 passengers + 4 pieces of 24-inch luggage + 1 carry-on, or 4 pieces of 28-inch luggage. Family Van: Max. 9 passengers + 10 pieces of 24-inch luggage, or 9 pieces of 28-inch luggage. *Van vehicle type: Toyota Commuter (vehicle color cannot be specified). VIP interior (interior and seat colors cannot be specified).
- Holidays with High Booking Volume -
Please pay the holiday surcharge directly to the driver. Applicable periods: Christmas and New Year's: December 23, 2026 - January 4, 2027. Lunar New Year: February 4, 2027 - February 14, 2027. For surcharge details, please inquire about each package.
- Pickup Instructions -
Long-term parking is prohibited. Drivers must park in designated parking areas. Once the pickup staff meets you, they will contact the driver to bring the vehicle around. Please wait approximately 15 minutes for the vehicle to arrive.
- Hotel Pickup Notes -
Please wait for the driver in the hotel lobby on time. The driver will be waiting in the hotel lobby holding a sign with your name (in English). The driver will verify your booking details and guide you to the vehicle. The free waiting time for hotel pickups is 15 minutes. If you cannot be reached after 15 minutes, the driver will end the waiting period and consider the ride forfeited. The driver will then depart, and no refund will be provided. If you cannot arrive within the specified time, please contact Customer Support in advance to request an extension; however, a waiting fee of JPY 8,000 per hour will be charged (any time less than one hour will be calculated as one hour).
If you cannot find the driver at the scheduled time, please contact Customer Support immediately. If you leave the location without contacting Customer Support, the ride will be considered forfeited, and no refund will be provided.
- Additional Information -
We do not provide multiple drop-off services during the ride. Only one drop-off location is permitted. Please confirm your drop-off location before booking and enter the 'drop-off location' and 'hotel name' in the remarks section when booking. This is necessary for smooth arrangements. Some hotels or locations are relatively far away and may incur additional fees. Please contact Customer Support to confirm before booking.
This package does not include infant seats or child seats. If required, please contact Customer Support in advance. The additional fee for a child seat is JPY 1,000 per seat/one-way. Please pay the driver in cash on the day of service.
Pets are not allowed. Please contact Customer Support in advance if necessary. This package includes a placard service at the airport. Please check the itinerary description for the placard location and further details.
The above rates do not apply during Christmas, New Year, Lunar New Year, and Songkran (Thai New Year). We reserve the right to change rates without prior notice. If you need to book during these periods, please contact us directly via the shop chat function. Please provide a Japanese mobile phone number when booking. If available, please also provide your Line, WhatsApp, or WeChat ID for smoother communication.