After-sales information:
After payment is completed, the merchant will confirm whether the reservation is successful within 24 working hours at the latest.
Once the order is confirmed, the tour group will depart. In case of extreme weather, we will notify you by email one day in advance.
There is no minimum number of people required to travel with us.
If the payment is not confirmed within the time limit, the system will automatically refund the payment, which is expected to be returned to the payment account within 1-7 working days
This product provides a group notification/confirmation form, which will be sent by the merchant at least 1 day before the travel date. If you have not received it, please contact the merchant in time
We will send you a confirmation slip 3 days before your trip. Please read the confirmation slip carefully.
We recommend that you print the itinerary. If you are unable to print, please ensure that your electronic device can display the confirmation in full and clearly at the tour location.
If your tour is unable to operate due to extreme weather conditions, you will receive a full refund. If a volcanic eruption prevents you from arriving in Iceland, you can cancel your trip and receive a full refund.
There is no charge for rescheduling a day tour. If there is no stock for the rescheduling, we will try our best to coordinate it for you. If we cannot coordinate, we will issue you a full refund;
If you need to reschedule, please contact us at least 24 hours in advance. If it is a weekend, please contact us one working day in advance. For example: if your tour group is on Sunday, please contact us before 6 pm on Thursday.
Guide to Iceland cannot be held liable for any losses, accidents, injuries, sickness, personal injuries, financial, entertainment or mental damage during your tour. If your tour is delayed due to force majeure such as weather, natural disasters, strikes or other force majeure, and is not changed or cancelled in advance as per the terms of the service, you will be liable for any losses incurred. Tour operators reserve the right to change routes, schedules and itineraries due to extreme weather, road conditions or other necessity. We recommend that all tourists purchase a comprehensive travel insurance before departure to reduce the risk of losses due to unforeseen external forces during your trip.
Due to the changeable weather in Iceland, activities may be cancelled due to weather conditions. Please pay attention to your mailbox before departure. If you cancel, please contact us in time and we will try our best to help you arrange the change. If the change is not possible, we will refund the money.
During the tour, if the operator fails to pick up the group on time, you will need to call the contact number yourself or ask the hotel front desk to help you call the contact number. Please pay attention to the itinerary;
During your trip to Iceland, if you encounter an emergency or complaint, please contact our company in time. The local Chinese customer service phone number will be disclosed in the itinerary. The content of any complaint will be based on the content of the first contact with us.
The above times are all local times of the products
The Silfra Fissure offers a unique snorkeling experience where you can float between the North American and Eurasian tectonic plates. It is known for its exceptional underwater visibility, often exceeding 100 meters, due to the pure, crystal-clear glacial meltwater. Snorkelers will observe stunning icy blue colors and fascinating geological formations, providing a truly immersive natural spectacle.
Yes, Silfra Fissure dry suit snorkeling is generally suitable for beginners. Participants are provided with a dry suit that offers buoyancy, making it easy to float. A certified guide leads the experience, providing detailed safety briefings and instructions. Basic swimming ability is required, along with being comfortable in water and confident wearing a dry suit.
The actual snorkeling time in the Silfra Fissure is approximately 30 to 45 minutes. However, the entire experience, including preparation, safety briefings, getting into and out of the dry suits, and travel to and from the site, can take between 2 to 4 hours, depending on whether you choose a Reykjavik pickup or self-drive option.
The water in the Silfra Fissure maintains a consistently cold temperature, typically ranging from 2 to 4 degrees Celsius (35 to 39 degrees Fahrenheit) year-round. To ensure comfort and warmth, participants are provided with high-quality dry suits, which keep you insulated and dry from the cold water.
There are primarily two transportation options for reaching the Silfra Fissure. You can choose a convenient pickup service from downtown Reykjavik, which includes round-trip transport to Thingvellir National Park where Silfra is located. Alternatively, you can opt for a self-drive option and meet the guide directly at the designated meeting point within Thingvellir National Park.
When snorkeling in Silfra Fissure, participants will experience being directly within the geological rift between the North American and Eurasian continental plates. The primary attractions are the incredible visibility, the unique geological formations along the fissure walls, and the stunning range of blue hues in the water. The feeling of floating between continents in such clear water is a memorable experience.
Yes, the Silfra Fissure is located within Thingvellir National Park, a popular tourist destination. Visitors can access the park and walk along designated paths to view parts of the fissure from above ground. However, to truly appreciate the unique underwater clarity and the sensation of being between tectonic plates, the snorkeling experience is highly recommended.
For your warmth and comfort during the Silfra Fissure snorkeling, you will be provided with essential gear. This includes a high-quality dry suit that keeps you completely dry and insulated from the cold water, along with a thermal undersuit for an extra layer of warmth. Additionally, a mask, snorkel, fins, and gloves are supplied to ensure a safe and enjoyable experience.