| Tour types | Guided tour |
| Additional service & facility | Barrier free |
| Sightseeing type | Museum tour, Hiking |
| Transport | Walking |
Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Meet inside the Oculus, a mall and transportation hub at Ground Zero. Go to Level C2. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand.(185 Greenwich St, New York, NY 10007, USA)
9/11 Museum and One World Observatory tickets are available via an optional upgrade (please, see the ticket options in the calendar). 9/11 Museum and One World Observatory tickets are date/time specific and will be assigned based on availability
Freedom Tower policy: Tickets are only available on a specific date and time. The date will be the same as your tour date, though actual entry time may vary based on availability. In the case of no availability, you will be notified and given the option to select another date
9/11 Museum policy: You will get a timed entry into the 9/11 Museum, which may be for directly after your tour ends, depending on availability, or some time later. The museum reserves the discretion not to admit you if you are early or late, you cannot exit and reenter the museum and there is a security checkpoint upon entering the museum. All large bags will need to be checked at the coat check, and whilst food and beverage can be brought in, they must be eaten at Atrium level. No flash photography or taking of phone call is allowed
Please arrive 15 minutes early. Tours start on time and if you're late, you may not be able to join the group
There is no need to print out the ticket, just tell the guide your name when you arrive
The tour operates in rain or snow, please dress appropriately for the weather
Videotaping the tour is prohibited without prior permission
Yes, the 9/11 Memorial plaza, featuring its twin reflecting pools, is publicly accessible without a tour or ticket. Visitors are welcome to walk around the memorial and pay their respects. However, access to the 9/11 Museum or the One World Observatory requires separate admission tickets. While a tour offers valuable historical context, independent access allows for personal reflection.
For a more serene and contemplative visit, consider going early in the morning shortly after the memorial opens, or later in the afternoon towards closing time. These periods typically see fewer crowds, allowing for quieter reflection at the reflecting pools and the surrounding plaza. Weekdays are generally less busy than weekends, offering a more peaceful atmosphere.
The 9/11 Memorial is an outdoor plaza featuring two immense reflecting pools set within the footprints of the original Twin Towers, with the names of victims etched around them. It serves as a tribute and a public space for remembrance. The 9/11 Museum, located beneath the Memorial, offers a deeper historical exploration through artifacts, personal stories, and multimedia displays detailing the events of September 11, 2001, and its aftermath.
To fully appreciate both the 9/11 Memorial and the 9/11 Museum, it is recommended to allocate approximately 3 to 4 hours. This typically allows 30-60 minutes for experiencing the outdoor Memorial plaza and 2-3 hours for exploring the comprehensive exhibits within the Museum. The exact duration can vary based on individual interest and pace.
Yes, the 9/11 Memorial Museum is currently open to the public. Generally, it operates from Wednesday through Monday, with typical hours from 10:00 AM to 5:00 PM. It is usually closed on Tuesdays. Visitors should always check the official website for the most up-to-date schedule and any potential changes before planning their visit, especially around holidays.
One World Observatory provides unparalleled 360-degree panoramic views of New York City from its 100th, 101st, and 102nd floors. Unique features include the SkyPod™ Elevators, which showcase an immersive time-lapse historical journey, the See Forever® Theater pre-show, and the thrilling Sky Portal, a glass floor offering a real-time view of the streets 100 stories below. It truly offers a distinct perspective of the city's iconic landmarks.
A typical visit to the One World Observatory lasts approximately 1 to 2 hours. This duration allows ample time to experience the rapid SkyPod™ ascent, enjoy the See Forever® Theater presentation, and fully take in the magnificent panoramic views from the main observation deck. Visitors can also explore the various dining and retail options available on site.
Visitors can conveniently purchase tickets for both the 9/11 Museum and the One World Observatory through KKday. Booking in advance via KKday offers the benefit of securing your preferred time slot, which helps streamline your entry process and avoid long queues, especially during peak season. You can also combine these tickets with a guided tour for a comprehensive experience.