【Booking Instructions】
【Reservation Instructions】
Please carefully consider the Maximum Occupancy when placing the booking. When your group size exceeds the Maximum Occupancy of a room (E.g - 3 Adults and 2 Children or 2 Adults 3 Children), purchasing a ticket with a Single Occupancy Rate (1 Adult / Room) might be compulsory (Please feel free to contact our CS service for booking guideline)
Reservations that do not comply with the policies in the booking instructions will be deemed invalid. If you accidentally create an incorrect reservation, please contact our customer service immediately. If you incur any charges as a result of an incorrect booking, you will be charged separately. The exact additional charges will be provided by Customer Service.
【Free Baggage Allowance】
【Accommodation Extra Person / Child Policy 】
【Phu Quoc Island Entry Measures】
VISA:
Phu Quoc Island is the only visa-free area in Vietnam. Passengers holding a passport can go through entry procedures directly at the airport without applying for a visa. The Vietnamese government requires children under the age of 14 to enter Vietnam only if they are accompanied by a parent or guardian.
Air tickets and hotels will be confirmed within 10 working days, and the vouchers (including flight ticket) will be provided 3-5 days before departure.
Please send us the copy/photo of the passport of All Travelers in the KKday Chatbox after placing the order. The Passports of all travelers are required to process the Accommodation and Flight Ticket Booking. Lacking Passport information might results in slower process of order confirmation.
Please make sure your booking info is correct and follow all the rules pointed out in the booking instruction. Bookings violated rules stated out in the Product Policy/Booking Instruction shall be deemed as invalid
Please make sure your group meet the Entry Measures in Phu Quoc island. For any issue arising from violating the Entry Measure to Phu Quoc, you shall bear all responsibilities
For any inquiries and booking guidelines, please feel free to contact KKday Customer Service department
On the day of departure, please arrive at the airport with your original passport and relevant visas and go to the airline counter 2.5 hours before departure to go through check-in procedures, seat allocation, and check-in luggage. (Please arrive at least 3 hours in advance during Chinese New Year and holidays).
In order to protect your rights and avoid possible risks when traveling abroad, we would like to remind you and recommend that you purchase travel safety insurance and travel inconvenience insurance.
In the event that a force majeure situation causes a transportation service to be suspended, schedules to be changed, or suppliers to be unable to deliver a pre-booked product, resulting in the need to change travel dates or cancel the trip, travelers must negotiate directly with the relevant suppliers. KKday will make every effort to assist travelers, but will not be responsible for any costs or additional expenses incurred. (including but not limited to additional hotel accommodation fees, transportation costs, and long-distance phone charges, are to be borne solely by the traveler.)
“Force Majeure” refers to situations including but not limited to: war, political unrest, terrorist attacks, natural disasters, epidemics, severe weather conditions, technical issues with transportation, sudden changes or cancellations of services by carriers, strikes, industrial actions, or travel warnings issued by the destination government or the World Health Organization.