If you have any questions, please contact the supplier using your KKday order message. (Supported languages: Chinese, English, Japanese, Korean).
Travelers are responsible for having a passport that is valid for more than 6 months from the date of use of the service and documents (visa) appropriate for the purpose of entry upon arrival.
This service is only available for international flights. Please ensure that the service airport matches your flight's arrival airport. Incorrect information leading to discrepancies in service times will affect on-site service, and any resulting impact will be borne by the passenger.
If you are unable to arrive as originally planned due to flight changes or other issues, please contact customer service promptly. If you fail to do so, you will be responsible for any problems and losses incurred.
If the service cannot be arranged due to a significant discrepancy between the airport information ordered and the flight information provided, or due to errors in the information that result in the service not meeting the conditions, the order will be cancelled and a refund will be processed.
Travelers are responsible for having a passport valid for more than 6 months, along with relevant documents and visas appropriate for their purpose of entry, on the day of service use. This service does not include Vietnamese visa application or processing.
This service is only applicable to those with e-visas. If the traveler has a visa on arrival, a waiting service fee of US$6 will be charged on-site due to additional waiting and processing time. Travelers are responsible for preparing the necessary forms, photos, and fees themselves.
Passengers holding Chinese passports need to prepare US$5 and two passport photos (4×6 cm or 2×2 inch) for entry into Vietnam.
Children: Must be under 11 years of age on the day of service use. No refunds will be given if the service cannot be used due to exceeding the age limit.