ValueGB | 500 mins & 8GB - Local Talk & Data Annual Card, 2,000 mins & 70GB - Local Talk & Data Annual Card, Asia-Pacific Roaming Data Card (8 days)
- Service provided by SmarTone, a leader in the Hong Kong telecommunications industry
- Reliable and high-speed internet connection
- Fast and convenient local mail delivery in Hong Kong
Package Options
Product Info
－ Package Details －
1. ValueGB - 500 Minutes & 8GB - Local Talk & Data Annual Card
- 8GB Local Data + 500 Local Talk Minutes
- 4.5G Full Speed
- Enjoy special data plan offers after the default data package is used up or expires
- This card is reusable for your next trip
2. ValueGB - 2,000 Minutes & 70GB - Local Talk & Data Annual Card
- 70GB Local Data + 2,000 Local Talk Minutes
- 4.5G Full Speed
- Enjoy special data plan offers after the default data package is used up or expires
- This card is reusable for your next trip
3. ValueGB - Asia-Pacific Roaming Data Card (8 Days)
- 8-day / 5GB roaming data in Asia-Pacific, applicable to Japan, South Korea, Thailand, China, Macau, Indonesia, Malaysia, Singapore, and Taiwan
- You will receive SMS notifications when the remaining roaming data reaches 1GB, 500MB, 100MB, and upon exhaustion
Tips: If you are unable to use roaming data services after activating the card, please check your phone settings as follows:
1. Ensure 'Mobile Data' and 'Data Roaming' are enabled on your mobile device
2. Check that the Access Point Name (APN) is set to 'Internet'
3. Turn your mobile device off and on again
－ Important Notes －
ValueGB - 500 Minutes & 8GB - Local Talk & Data Annual Card & ValueGB - 2,000 Minutes & 70GB - Local Talk & Data Annual Card
1. Delivery via Hong Kong Surface Mail (Estimated delivery time: 4-6 working days)
2. Please receive via Hong Kong Surface Mail within 60 days after placing the order
3. In accordance with the Telecommunications (Registration of SIM Cards) Regulation, real-name registration is required before using this card.
4. The card is valid for 365 days from the date of activation. Each top-up of $50 or more resets the validity to 365 days.
5. Do not accept the card if the packaging seal is broken or has been opened.
6. Once sold, this card is non-refundable and non-exchangeable.
7. Actual data transmission and connection speeds may vary depending on various factors, including network traffic, surroundings, hardware, software, and other factors.
8. ValueGB Customer Service: [email protected]
ValueGB - Asia-Pacific Roaming Data Card (8 Days)
1. Delivery via Hong Kong Surface Mail (Estimated delivery time: 4-6 working days)
2. Please receive via Hong Kong Surface Mail within 60 days after placing the order
3. The data card is valid from the date of activation until 23:59 (HK Time) on the 8th day
4. This card provides data services only (including tethering) and does not support voice, SMS, or other services
8. ValueGB Customer Service: [email protected]
ValueGB - 500 minutes and 8GB - Local calls and data annual pass
ValueGB - 2,000 minutes and 70GB - Local calls and data annual plan
ValueGB - Asia Pacific Roaming Data SIM Card (8 days)
How to Use
ValueGB - 500 mins & 8GB - Local Talk & Data Annual Card & ValueGB - 2,000 mins & 70GB - Local Talk & Data Annual Card
- After successful activation, the stored value and expiry date will be sent to your mobile phone via SMS. The 1-year local data package will take effect at the same time and the relevant service fee of $80 will be automatically deducted immediately.
- You can obtain the phone number by pressing USSD code *111*359#SEND or
First call made in Hong Kong
You will then receive a text message from the system with the phone number assigned to your stored-value card.
- If you are unable to use data service, please check your phone settings by following the steps below:
1. The "Mobile Data" function is turned on on your phone/mobile device
2. Check that the wireless network access point name (APN) is set to "smartone"
3. Turn off the power of your phone/mobile device and then restart it
- For detailed instructions, please visit the following website: https://www.valuegb.com/service-site/ValueGB/tc/local_prepaid_80A.jsp
ValueGB - Asia Pacific Roaming Data SIM Card (8 days)
- Once the data card is inserted into your phone or mobile device, the card and service plan will be automatically activated and the expiry date will be sent to your phone via SMS. The data service will take effect at the same time and the relevant service fee of $118 will be automatically deducted immediately.
- When the available roaming data reaches 1GB, 500MB, 100MB or the data is exhausted, we will send a text message reminder
- When all data usage is used up, the data service will automatically terminate
- If you still cannot use roaming data service after activating the data card, please check your phone settings according to the following steps:
The "Mobile Data" and "Data Roaming" functions are turned on on your phone/mobile device
Check that the wireless network access point name (APN) is set to "Internet"
Power off your phone/mobile device and then restart it
For detailed instructions, please visit the following website: https://www.valuegb.com/service-site/ValueGB/tc/local_prepaid_138.jsp
How to Use Your Voucher
- Please present the e-voucher on-site
Voucher Redemption Period
- The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.
FAQ
1. How long does the identity registration for a ValueGB annual SIM usually take?
The identity registration process for a ValueGB annual SIM is typically quite quick. Once you submit the required information, the system will review it shortly. In most cases, most users complete their identity verification within a few hours of submission. If there are special circumstances or incomplete information, it might take longer. We recommend keeping an eye on SMS notifications or app alerts.
2. What are the different plan options for ValueGB SIM cards compared to Asia-Pacific roaming data SIMs?
ValueGB offers various SIM card plans to meet different needs. The local call and data annual SIMs are primarily divided into two plans: one with 500 minutes of calls and 8GB of data, and another with 2,000 minutes of calls and 70GB of data. These are suitable for long-term use within Hong Kong. Additionally, there are Asia-Pacific roaming data SIMs (8 days) designed for users traveling to Asia-Pacific regions, providing data roaming services for seamless internet access in multiple countries.
3. How can I cancel my ValueGB SIM service after identity registration?
To cancel your ValueGB SIM service after identity registration, you typically need to contact ValueGB customer service directly or their provider, SmarTone. Please have your identification documents and relevant SIM card information ready and follow the instructions provided by customer service to complete the cancellation process. Please note that service cancellation may involve specific procedures and conditions, so it is advisable to understand them in advance.
4. What should I do or how can I renew my ValueGB annual SIM after it expires?
After your ValueGB annual SIM expires, you can choose to top up your card to extend its validity period or purchase a new annual SIM based on your needs. If you wish to continue using your original number and service, you should top up and renew before the card's expiry date to avoid number reclamation. You can check top-up details on the official ValueGB website, at designated sales points, or through their partner platforms.
5. Do I need to swap my SIM card when using the ValueGB Asia-Pacific roaming data SIM?
Yes, the ValueGB Asia-Pacific roaming data SIM is a physical SIM card. Before use, you need to insert it into your mobile phone, replacing your existing SIM card. This card is specifically designed for data roaming in the Asia-Pacific region. After insertion and following the instructions, you can activate the service to conveniently access the internet abroad.
6. What changes occur after enabling the data roaming function on the ValueGB Asia-Pacific roaming data SIM?
After enabling the data roaming function on your ValueGB Asia-Pacific roaming data SIM, your phone will be able to connect to local mobile networks in supported Asia-Pacific countries and enjoy the pre-set data services. This means you can use the internet for navigation, communication, social media, and more while abroad, and data usage will be deducted from your data plan without worrying about high roaming charges.
7. Do I need to manually enable the data roaming function when using the ValueGB Asia-Pacific roaming data SIM?
Yes, after inserting the ValueGB Asia-Pacific roaming data SIM, you typically need to manually enable the 'Data Roaming' function in your phone's settings. This step is essential for activating the roaming data service. You can find and enable the data roaming option in your phone's 'Settings' > 'Mobile Data' or 'Mobile Network' menu to ensure you can access the internet normally when overseas.
8. What are the main differences and use cases between the ValueGB local annual SIM and the ValueGB Asia-Pacific roaming data SIM?
The ValueGB local annual SIM is primarily designed for use within Hong Kong, offering a generous amount of local call minutes and data. It's suitable for those residing in or frequently traveling to Hong Kong. In contrast, the ValueGB Asia-Pacific roaming data SIM is designed for short-term overseas travel, primarily providing data roaming services in multiple Asia-Pacific countries. It does not include local call functions and focuses more on internet connectivity convenience during your trip.
