- Cancellation Policy-
- Common Q&A -
Q1: Can I buy tickets on site?
A1: Yes, but in the era of the epidemic, the official will limit the number of people entering the park for each session for safety reasons, and the official will give priority to allowing guests who have completed online reservations to enter, please be informed.
Q2: Are there lockers on site?
A2: There are lockers with combination locks on site (the number is limited). It is recommended that you ask the on-site staff to assist you in renting them at no extra charge.
Q3: Can I push a stroller into the park?
A3: Strollers are not allowed to enter, but you can ask the on-site staff to assist in placing them. However, due to the large number of people on site, we will not be responsible for safekeeping.
Q4: Are there toilets and nursery rooms in the park?
A4: There are no restrooms and nursery rooms in the park. If you need this during your admission, please inform the on-site staff to assist you. Go to the washroom and nursery room at Landmark from the express exit.
Q5: Can children stay in the park alone after entering the park?
A5: During the play period, if the accompanying person leaves the park halfway, please be responsible for the safety of the child.
Q6: Can tickets be discounted against parking fees?
A6: The children's ticket and accompanying ticket can be discounted for 1 hour each. If you buy 2 children's tickets and 1 accompanying ticket, you can discount 3 hours. The maximum discount limit for one car is 3 hours.
Q7: Where should I park my car?
A7: Vehicles should be parked in [Landmark Taoyuan]. Parking fee: 40 yuan per hour for passenger cars on weekdays, 50 yuan per hour on holidays; 10 yuan per hour for motorcycles on weekdays and holidays (586 parking spaces in total).
Before entering the kindergarten, parents or children should confirm that they are in good health and are suitable for using various facilities and participating in activities. If there is a fever (over 37.5 degrees), infectious diseases, etc., Qiaohu Dream Park has the right to ask the feverish and patients to leave the venue; if parents or children feel unwell after entering the park, they should immediately notify the on-site staff.
Eating and drinking are completely prohibited in the park, and boiled water can be brought in (the park also provides drinking fountains, but paper cups are not provided).
In order to avoid injury to oneself or others, parents and children are advised to wear non-slip socks when entering the park. If there are sharp objects, accessories (such as hairpins, pins), and fragile objects (such as glasses), it is recommended to take them off, and abide by the rules of Qiaohu Dream Park If you accidentally cause injury to yourself or others, the violator shall bear the responsibility for the use of the facilities.
Young children should wear diapers. If they defecate or defecate and cause damage to the facilities in the park, a compensation fee of NT$3,000 will be charged.
There are free lockers in the park. After entering the park, you should keep your valuables by yourself. Qiaohu Dream Park is not responsible for safekeeping.
If the child is physically or mentally handicapped, the ticket price is 50% off. Please call Qiaohu Dream Park directly to make an appointment.
All areas under its jurisdiction have been insured with public accident liability insurance, but those injured are not covered by the insurance claims if they are not caused by the services or facilities provided.
Tickets can be discounted against parking fees, children’s tickets and accompanying tickets can be discounted for 1 hour each, and the maximum discount limit for one car is 3 hours.
Christmas weekend admission is not applicable to any discounts (including AMAZZING CLUB membership, Taoyuan City Citizen Card, room discounts and autumn travel exhibition packages)
If the "Order Cancellation" button is not displayed when you need to cancel the order within the scope of the product cancellation policy, and the high-speed rail ticket has not been redeemed (physical ticket/QR Code/supermarket pick-up), please cancel all high-speed rail ticket orders first.
If the "Order Cancellation" button is not displayed when you need to cancel the order within the scope of the product cancellation policy, and the high-speed rail ticket has been redeemed (physical ticket/QR Code/supermarket pick-up), please cancel all high-speed rail tickets first and then contact KKday customer service to apply Cancel.
If the high-speed rail ticket has been boarded or the boarding date has passed, the order will not be cancelled.