Bangkok Luggage Delivery by Smilelugg
Drop your luggage, skis, boards, clubs - all of your staff with Smile Lugg. Smile Lugg will get your luggage to send between the airport and a hotel at the most affordable price!
- Convenient, economical, fast, on time, and covering every hotel in Bangkok
- Provides complete luggage service in Suvarnabhumi airport. (Open 24 hours a day, seven days a week)
- Track your luggage’s status online
Package Options
Product Info
－Important things－
- Please leave traveler's EMAIL, HOTEL NAME and HOTEL ADDRESS in the remarks column to speed up order processing.
- Please book by the hotel guest's name, or write the hotel guest's name in the remarks column.
－Conditions of same-day luggage delivery service－
- Airport > Hotel
Drop off at 10:00 am Delivery before 6:00 pm
Drop off at 4:00 pm Delivery before 8:00 pm
Drop-off after 4:00 pm, Next day delivery before 6:00 pm - Hotel > Airport
Drop-off at 1:00 pm, customer can pick up the luggage after 6.00 PM.
Drop-off after 1:00 pm, Smilelugg checks delivery status and informs customers whether the luggages can be delivered or not. - Hotel > Hotel
Drop-off at 1:00 pm Delivery before 6:00 pm
Drop-off after 1:00 pm, Smilelugg checks delivery status and informs customers whether the luggages can be delivered or not.
－Luggage Drop-off process－
- From Airport
1. Please proceed to drop-off your luggage at Smilelugg counter at Suvarnabhumi airport.
2. Enter the KKday reservation code into the Smilelugg tracking page.
3. Take a photo of your luggage and upload it to the Smilelugg tracking system. - From Hotel
1. Please proceed to drop-off your luggage at hotel reception and let them know that “ Smilelugg will come to pick them up”.
2. Enter the KKday reservation code into the Smilelugg tracking page.
3. Take a photo of your luggage and upload it to the Smilelugg tracking system.
4. You are NOT required to wait for Smilelugg staff to collect the luggage once depositing it at the hotel.
＊Baggage status can only be checked on the tracking system one hour after the order is completed.
－Insurance of luggage storage service & luggage delivery service : Up to 50,000 Baht/Luggage conditions－
- In case of lost
- Something that can be proven (Receipts and photos of products, etc.) We will replace it with a new one or refund up to 50,000 Baht/Luggage.
- For items that cannot be proven, we will refund up to 10,000 Baht/Luggage. - In case of damage or malfunction
-If your luggage (suitcase, etc.) or the items inside your luggage are damaged or malfunction, we will refund up to 10,000 Baht/Luggage. - In case of delivery is delayed
- If the customer is able to wait at the pick-up location, the package will be delivered using the fastest way as soon as possible.
- If the customer is unable to wait at the pick-up location or is moving to a next destination due to travel time, we will use the suitable method to deliver the luggauge to the customer. (EMS, air-freight, sea-freight, etc.)
*The maximum delivery fee that we will prepare for each luggage. 2,000 baht (domestic delivery), 6,000 baht (overseas delivery).
Smile Lugg at Suvarnabhumi Airport
Enjoy Smilelugg's convenient, affordable, and quick services
Enter the KKday reservation code into the Smilelugg tracking page
Important Info
Includes/Excludes
Reminders
Please leave traveler's EMAIL, HOTEL NAME and HOTEL ADDRESS in the remarks column to speed up order processing.
Please book by the hotel guest's name, or write the hotel guest's name in the remarks column
Smilelugg DO NOT accept any partial retrieval request OR pick up personal item(s) from the luggage during storage service.
If the use of customer does not meet the booking details, or if the booking is out of service conditions, Smilelugg has right to deny the booking or apply additional charges.
Check and confirm that there is nothing unusual with your luggage when you pick it up. If you find anything unusual, take photos and contact the customer center. Your confirmation means the completion of service and we assume no responsibility afterward.
If you encounter any problems, please contact customer service as soon as possible to avoid damage to your rights and interests.
How to Redeem Your Voucher
How to Use Your Voucher
- Please present your e-voucher and passport on-site
Cancellation Policy
- Cancellations 4 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- For cancellations made 2 to 3 days prior to selected date, a cancellation fee of 25% will apply
- Cancellation is not allowed between 0–1 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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