Tokyo | Airporter Same-Day Luggage Delivery Service (Hotel ↔ Narita/Haneda Airport)
- Airporter is a service that delivers luggage, such as suitcases, to the airport or hotel on the same day.
- I want to go sightseeing after arriving in Japan without stopping at a hotel!
- I want to enjoy sightseeing on the last day of my trip without worrying about my luggage!
- This is highly recommended for those who want to make traveling with children easier and safer!
- Target areas: Tokyo's 23 wards, the area around Disneyland, Narita/Haneda Airports, Tokyo Station
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
[How to use]
- Please make your reservation according to the date you wish to use the service.
- Within one day of completing your reservation, you will receive a reservation confirmation email from Airporter. Please upload your luggage and accommodation confirmation documents using the "Upload Photos" button in the reservation confirmation email.
- Luggage storage
After dropping off your luggage, you don't need to wait for a pickup driver.
We will notify you by email of the completion status of pickup and delivery.
4. Receiving your package
Please come to our designated counter at the airport or to the front desk of your designated hotel.
Please show the staff your Airporter booking confirmation email.
[Regarding your luggage]
Size/weight limits
Carry-on size: up to 120cm
Checked baggage size limit: up to 160cm
Non-standard size: up to 180cm
*Up to 30KG/piece
Terms of Use
The value of the contents must be within 100,000 yen.
Items we cannot accept
Cash / Credit card / Identification documents such as passport
Precious metals and jewelry / Dangerous and flammable materials / Animals, including pets / Items prohibited by Japanese law
Packages exceeding the above size limits (snowboards are eligible for delivery)
[Regarding disclaimers for damage to personal belongings, etc.]
Please check your package for any abnormalities upon receipt. If you find any problems with your package, please take a photo of it on the spot and contact our customer center.
Once you have confirmed the details, the service will be considered complete, and we will not be held liable for any further issues.
Disclaimer regarding damage to personal belongings, etc.
Please leave your luggage at the hotel front desk before 9:00 AM on the day of your stay.
[Regarding luggage delivery tags] Please check the contents of your booking confirmation email, receive the Airporter special tag from the hotel, and attach it to your suitcase. *This service is available even at hotels that do not provide special tags.
![[Regarding luggage delivery tags] Please check the contents of your booking confirmation email, receive the Airporter special tag from the hotel, and attach it to your suitcase. *This service is available even at hotels that do not provide special tags.](https://image.kkday.com/v2/image/get/c_fit%2Cq_55%2Ct_webp%2Cw_960/s1.kkday.com/product_115284/20260623025758_EFr0o/jpg)
After you drop off your package, you don't need to wait for the pickup driver. You will receive an email notification when the pickup and delivery are complete.
About Airporter Same-Day Luggage Delivery Service
Important Info
Includes/Excludes
- Luggage delivery service
- Baggage insurance with coverage up to 100,000 yen
- This service is for luggage transport only and does not include passengers.
Reminders
We reserve the right to refuse service even after a reservation has been made if we find that luggage is in violation of regulations. In such cases, we assume no liability.
Please check for any abnormalities when you receive your luggage. If you find any problems with your luggage, please take a picture of it and report to the Customer Center. Once you have confirmed your luggage, we assume no liability.
Please be sure to check the "Reservation Confirmation Email" that Airporter will send you after your reservation is complete, as it contains other important information.
Pickup Point
JALABC Counter at Tokyo Haneda International Airport (HND) Terminal 1 (羽田空港第一ターミナル JALABCカウンター)
Address Info: 日本、東京都大田区羽田空港３丁目３−２ 羽田空港第一ターミナル
[Available for pick-up] Haneda Airport Terminal 3, 3F International Departure Lobby, JALABC Counter
Address Info: 〒144-0041 2-6-5, 3F, Haneda Airport Terminal 3, Ota-ku, Tokyo 3F International Departure Lobby JALABC Counter
*Please check here for the latest counter operating hours at Haneda Airport Terminal 3.
*Pickup time: 24 hours* This is a counter for picking up luggage. Please note that we do not accept luggage for deposit.
Baggage drop-off is at the JALABC counter in Terminal 3 of Haneda Airport [2F International Arrivals Lobby JALABC counter].
[Available for drop-off] Haneda Airport Terminal 3, 2F International Arrival Lobby, JALABC Counter
Address Info: 〒144-0041 Ota-ku, Tokyo Haneda Airport Terminal 3 3F 2-6-5 2F International Arrivals Lobby JALABC Counter*Delivery hours: 4:00-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up luggage here.
You can pick up your luggage at the JALABC counter at Haneda Airport Terminal 3 (3F International Departure Lobby JALABC counter).
[Available for pick-up] Narita Airport Terminal 1, 4F Departure Lobby South Wing, JALABC counter
Address Info: Narita Airport Terminal 1 Departure Lobby 4F South Wing
[Available for drop-off] Narita Airport Terminal 1, 1F International Arrival Lobby South Wing, JALABC Counter
Address Info: Narita Airport Terminal 1 1F International Arrival Lobby South Wing JALABC Counter*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up luggage here.
You can pick up your luggage at the JALABC counter at Narita International Airport Terminal 1 (4F International Departure Lobby South Wing JALABC counter).
[Available for pick-up] Narita Airport Terminal 2, 3F Departure Lobby JALABC counter
Address Info: 成田空港 第2ターミナル出発ロビー(3F)
[Available for drop-off] Narita Airport Terminal 2, 1F International Arrival Lobby JALABC Counter
Address Info: Narita International Airport Terminal 2 1F International Arrival Lobby JALABC Counter*Delivery hours: 6:30-13:00
*This is a counter for dropping off luggage. Please note that you cannot pick up your luggage here.
You can pick up your luggage at the JALABC counter at Narita International Airport Terminal 2 (3F International Departure Lobby JALABC counter).
Tokyo Station TOKYO SERVICE CENTER (Sagawa Express Tebura Kanko Luggage Storage(佐川急便 手ぶら観光 手荷物預かり処))
Address Info: 東京都千代田区丸の内1‐9‐1 東京駅一番街1階
Monday 07:00 - 20:00
Tuesday 07:00 - 20:00
Wednesday 07:00 - 20:00
Thursday 07:00 - 20:00
Friday 07:00 - 20:00
Saturday 07:00 - 20:00
Sunday 07:00 - 20:00
Please note that the luggage collection time may be adjusted due to changes in the business hours of commercial facilities.
Hotels in Tokyo's 23 wards (東京23区ホテル)
Address Info: Tokyo's 23 wards（東京23区）Maihama area hotels (舞浜エリアホテル)
Address Info: 千葉県浦安市How to Redeem Your Voucher
How to Use Your Voucher
- Please present your order number
Cancellation Policy
- Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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