How do I cancel or change my JR Japan rail ticket?
・Before booking confirmation: You can cancel anytime through KKday before the booking is confirmed. ・After booking confirmation: If your booking has been confirmed, you must cancel at least 2 hours before departure and before collecting your ticket. ・After collecting your ticket: Once you have collected the physical ticket, please visit the ticket counter to cancel before departure.
If I miss my Shinkansen or JR express train, do I need to buy a new ticket?
・Reserved seat ticket: You may board the next available train on the same day, but you must sit in an unreserved seat. If you wish to reserve a seat, please purchase a new express ticket at the station. ・Unreserved seat ticket: You may freely board any subsequent train's unreserved carriages after your originally scheduled departure. Note that if the train is full, you may need to stand for the entire journey.
What are reserved seats and unreserved seats?
・Reserved seat: You can choose your seating preference, and we will do our best to assign a seat according to your preference. ・Unreserved seat: You have the flexibility to board any train on the specified date/route. However, seats are not guaranteed and are available on a first-come, first-served basis. If the train is full, you may need to stand for the entire journey.
Who is eligible to purchase a child train ticket?
・Child tickets are applicable for children aged 6–11. ・Infants and toddlers aged 5 and under may travel without a ticket, unless the infant requires their own seat, or 1 adult is accompanying 3 or more children under 5 years old.
Is there a child fare for the Shinkansen Green Car?
No, children aged 6–11 should purchase an adult-fare ticket. Infants and toddlers aged 5 and under may travel without a ticket, unless the infant requires their own seat, or 1 adult is accompanying 3 or more children under 5 years old.
What is the Nozomi Shinkansen?
The Nozomi Shinkansen is one of the most popular Shinkansen trains due to its speed — it can travel at up to 300 km/h. The Nozomi operates between Tokyo and Hakata (Fukuoka) stations, running on the Tokaido and Sanyo Shinkansen lines. Since the JR Pass does not cover Nozomi trains, you will need to purchase a separate ticket to ride the Nozomi Shinkansen.
What is the difference between the Shinkansen Green Car and Ordinary Car?
・Green Car: Enjoy a comfortable ride with extra legroom and more luxurious seating. Green Car seats are usually arranged in a 2x2 or 2x1 layout. Green Car fares are higher. ・Ordinary Car: Provides a quality travel experience at an affordable price. Ordinary Car seats are usually arranged in a 2x3 layout. ・Both carriages offer free Wi-Fi.
Why was my JR Japan rail booking cancelled?
Bookings are typically cancelled because the tickets have sold out. Don't worry — you will receive a full refund, including any booking fees.
When will I receive my booking confirmation?
Most bookings are confirmed immediately. However, if you book more than 30 days before the departure date, you will receive your booking confirmation at least 30 days before departure. We will book your ticket as soon as it becomes available on the JR official system. To check whether your booking has been confirmed, look for your Japan Rail booking under 'Orders', or watch for email updates.
What should I do if I miss the Narita Express (N'EX) due to a flight delay?
Passengers who have purchased a reserved seat on the Narita Express but missed the train due to a flight delay may use any available seat on a later regular train on the same day.
