Dial *#06# on your phone. If an EID is displayed, your phone supports eSIM; if not, it does not.
Once the QR code is scanned and the order is successfully downloaded, the order cannot be canceled or refunded.
An Internet connection is required to install the eSIM. Please ensure you have access to Wi-Fi or mobile data before installation.
Please install and use the eSIM within 30 days of receipt; it will expire after this period.
Each QR code can only be scanned once. Once bound, it cannot be transferred to another device or deleted.
iOS 12.1 or higher is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS support eSIM.
Samsung phone models vary by region. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the official Samsung website first.
If your location or phone does not support 5G, it will automatically switch to 4G/3G signals. Actual network speed depends on local signal availability.
Please note that network speed may vary depending on terrain, weather, building obstruction, number of users, and location due to the impact of the usage environment on communication quality.
To ensure fair Internet access for all users at all times, every telecom operator has its own Fair Usage Policy to regulate data consumption. If a user consumes excessive data in a congested area within a short period, causing service disruption for others, the telecom company may impose temporary speed throttling. We are unable to intervene in such cases, and your mobile Internet service may be temporarily affected.