Please input your contact information correctly so that our staff could contact you if necessary. At the latest of one day before the travel date, we would finalize the pick-up time at your location and inform via KKday Chat. It is recommended that you should be ready at your hotel lobby or the meeting point at least 10 minutes before the pick-up time
Please specify your desired departure time during the booking process. Our team will schedule the pickup accordingly. Depending on your pickup location, the actual pickup time may be between 15 and 45 minutes earlier than your chosen departure time to ensure timely departure from Hanoi/Sapa. To confirm your exact pickup time, please check the KKDay chat one day before your scheduled trip
In case your preferred schedule is no longer available, we will suggest closest alternative available option for your consideration. In case, you do not agree with any alternative option, we can cancel your booking with full refund
Please arrive at the designated location 15 minute(s) before the scheduled departure time, as the tour will depart on time
Our pickup and drop-off service is available only within the Hanoi Old Quarter area (in Hanoi) and the central area of Sapa Town
In case your preferred schedule is no longer available, we will suggest closest alternative available option for your consideration