Dandadan Animation Works Exhibition

Single-person tickets are for one person only and are valid for one-time entry; they cannot be reused. Two-person tickets must be used by two people entering together, and three-person tickets must be used by three people entering together; they cannot be split for separate use.

The Turbo Granny Two-Person Commemorative Package requires both people to enter together; it cannot be split for separate use. Please collect the commemorative package at the exhibition entrance after ticket verification during the exhibition period (December 25, 2026 - April 6, 2027). Mail service is not available. The commemorative ticket is for collection purposes only and is not an admission pass.

For the Special Craft Poster Package, Mini Mirror Light Box Package, and other merchandise packages, please collect the items at the exhibition entrance after ticket verification during the exhibition period (December 25, 2026 - April 6, 2027). Mail service is not available.

Tickets are valuable items; please keep them safe. Tickets that are lost, damaged, punched, altered, stained, photocopied, torn, or otherwise unrecognizable, as well as expired tickets, will be considered invalid and will not be refunded, exchanged, or reissued.

Tickets are valid for the duration of this exhibition (until April 6, 2027); expired tickets will be considered void. If you need to request a refund, please complete the process through the original ticketing channel before the exhibition closes on April 6, 2027. Late requests will not be accepted. Service fees may be charged according to the regulations of each ticketing channel (capped at 10% of the ticket face value; no fee will be charged if the reason for the refund is not attributable to the consumer). For any combination packages (including two-person tickets, three-person tickets, commemorative packages, and merchandise packages) or tickets participating in buy-one-get-one promotions, all items in the package (including tickets, gifts, and merchandise) must be returned complete and unused as a set to process a refund.

Refunds are only accepted for tickets purchased at the on-site ticket booth. You must provide the complete, unused ticket, receipt, and credit card slip to process the refund.

If the exhibition is postponed, terminated, or the content is changed for any reason, the organizer will notify ticket holders via SMS, email, ticketing channels, or other appropriate means. Changes and reasons will be announced on the official website, official fan page, ticketing channels, and at the exhibition site. Ticket holders may apply for a full refund through the original ticketing channel before entry without any service fees. If no such notice or announcement is made, ticket holders may still apply for a full refund after visiting. For those who purchased package tickets, if applying for a refund under this clause, all items in the package (including tickets, gifts, and merchandise) must be returned complete and unused for a full refund. If items have been used, the consumer may keep the items, and the organizer will refund the balance of the package price after deducting the stated value of the used items. Full refunds under this clause do not apply to tickets purchased after the changes have been announced and disclosed on the ticketing page, though standard refund policies still apply. For postponed exhibitions, tickets not refunded remain valid for the duration of the rescheduled exhibition.

Children under 3 years old are admitted for free (must present original identification; if no identification is provided, height will be used as the standard, with 90 cm as the threshold). Age is calculated based on the actual age on the day of the visit.

If you are eligible for free admission, please present your ID to the staff for verification before entering. If you do not meet the requirements, please purchase the appropriate ticket. If you hold a discounted ticket (Concession Ticket), you cannot request a partial refund or compensation for the price difference after entering.

To ensure service staff can easily identify them, companions for persons with disabilities should stay close to the person with disabilities upon entry.

For other ticket-related regulations or any consumer disputes arising from these tickets, please contact our customer support email. Matters will be handled in accordance with the Standardized Contract for Cultural and Artistic Exhibition Tickets issued by the Ministry of Culture.

All cases referred through the customer service hotline, email, on-site service desk, or consumer protection officers will be recorded and responded to by a dedicated person within 2 business days, with a resolution provided within 10 business days (response times may be delayed in special circumstances, such as natural disasters, office closures, or internal training). In the event of a large-scale collective complaint, we will actively attend coordination meetings convened by the Taipei City Government Consumer Protection Officer and fully cooperate with the competent authorities to complete the follow-up process.

If exhibition operating hours need to be temporarily adjusted (e.g., temporary closure or early closing) due to natural disasters, epidemics, government orders, facility failure, or for public safety, the organizer will announce this immediately on the official website, official fan page, ticketing channels, and at the exhibition site. Ticket holders who do not wish to enter as a result may apply for a full refund through the original ticketing channel before entry without any service fees.

Measures such as entry capacity control, visitor flow, and safety precautions are necessary to maintain exhibition quality and will be implemented in accordance with the entry guidelines. The organizer may adjust these based on on-site conditions as necessary to maintain exhibition quality and safety.