Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Please indicate your pick up location and time at the checkout.
Extra fees to be paid on-site:Over time (per hour): 11/11/14 USD for Car/Van/Bus (pay to transfer operator)
Late/Early surcharge from 22:00 to 5:00: 9/11/11 USD for Car/Van/Bus (pay to transfer operator)
Know in advance:Vehicle Options:- Car (4-seater vehicle): Maximum 2 passengers- Van (7-seater vehicle): Maximum 3 passengers- Bus (16-seater vehicle): Maximum 8 passengers
Each passenger is allowed to have one 24 inch (22 inch x 11 inch x 9 inch) sized luggage with a maximum weight of 20kg and 1 small personal bag that is free of charge. Extra luggage can be denied or charged at an extra cost if there is no space in the vehicle to accommodate it
Vietnamese-speaking driver (other languages available upon request with surcharge)
The customer service team (English speaking) is available on WhatsApp 24/7
The transfer service operator will contact you by email/Whatsapp within 24 hours after your booking is made to confirm your travel details
Please provide pick up date and time, number of pax, pick up and drop off point, flight number, full name (all passengers), year of birth (all passengers)
Waiting time for international flights — 90 minutes; for Domestic flights — 60 minutes; for train station/bus station/hotel — 30 minutes