Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Please confirm your hotel and pickup time with the local operator 24 hours before the service date. You'll find their contact information in the voucher after booking.
Not allowed:Extra luggage or luggage larger than permitted based on vehicle space
Extra fees to be paid on-site:If vehicle space, extra luggage fees are to be paid
Over time (per hour): 11/11/14 USD for Car/Van/Bus (pay to transfer operator)
Late/early surcharge from 10pm to 5am: 7/9/11 USD for Car/Van/Bus (pay to transfer operator)
Know in advance:Each passenger is allowed to have one 60cm (56cm x 28cm x 23cm) sized luggage with a maximum weight of 20kg and 1 small personal bag that is free of charge
The driver is normally Vietnamese speaking (other languages available upon request with surcharge)
The transfer service operator will contact you by email/Whatsapp within 24 hours after your booking is made to confirm your travel details
Please provide pick up date and time, number of participants, pick-up and drop-off point, flight number, full name (all passengers), year of birth (all passengers)
Waiting time for international flights is 90 minutes. For domestic flights are 60 minutes. For train station/bus station/hotel is 30 minutes