Q: What time is the meeting time?
A: The meeting time is 8:15 AM (the actual time will be confirmed in your confirmation email or customer service notification). We recommend arriving at the meeting point 15 minutes in advance to avoid affecting your departure.
Q: Where should we meet?
A: The meeting point is: Sussex Pl, Hammersmith, London W6 9DY, which is close to Hammersmith Underground Station, about a 3-minute walk away. This station is a junction for multiple underground lines and is convenient for travel from the following areas:
Departing from King's Cross/Victoria/Paddington, the meeting point is approximately 30 minutes away. We will also provide detailed route instructions and pictures in a dedicated group the day before departure, so don't worry about getting lost.
Q: How can I contact the tour guide?
A: The day before departure, customer service will create a dedicated travel group. The tour guide will contact everyone in the group to explain the itinerary and precautions. 24-hour online Chinese customer service support is also available to assist with any issues, ensuring a worry-free trip.
Q: What type of vehicle do you use? Do you offer restaurant pick-up and drop-off service?
A: The tour will be arranged by van/minibus/large bus depending on the number of participants. Vehicles will be equipped with air conditioning and comfortable seats. Some vehicles may offer WiFi and USB charging (subject to availability). Due to heavy traffic in London, hotel pick-up and drop-off services are not included in this tour. We apologize for the inconvenience.
Q: How do I find the vehicle on the day of the incident?
A: On the day of departure, the tour guide will provide the license plate number and vehicle photos in the group chat to facilitate quick identification and assembly.
Q: Is tipping expected?
A: Tipping is not mandatory on this tour. However, if you are satisfied with the tour guide's service, you are welcome to offer your encouragement.
Q: Does the itinerary include meals?
A: This itinerary includes a Chinese lunch.
Q: Can I get a refund or change?
A: Free cancellation or rescheduling is available if cancelled or rescheduled more than 2 days prior to departure. In the event of force majeure (such as heavy rain, strong winds, road closures, or temporary closure of attractions), we will proactively cancel the trip and provide a full refund to ensure safety.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 12:00). Notifications will then be sent via email