Your satisfaction is our top priority! If you have any concerns about the product, please contact us immediately. We will do our best to assist you and ensure a worry-free purchase.
[Friendly reminder: Guests traveling to Turkey must install an eSIM before arriving in Turkey.]
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires an internet connection. Before installation, please ensure that there is available WiFi or mobile data in your environment.
Each QR code can be scanned once. It can be scanned repeatedly on the same device. Once bound, it cannot be changed to another device or deleted.
Please use the eSIM within 90 days of receiving it; it will expire after that period.
Please scan and install your eSIM only after arriving at your destination to avoid prematurely starting the eSIM validity period calculation.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
Please enter *#06# on your phone's dial pad to check if eSIM is supported. If EID is displayed, it means eSIM is supported; if not, eSIM is not supported.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
Please be aware that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
After placing your order, you will receive an email saying "Your eSlM is ready," along with the latest installation time and installation instructions.
How to install:
iOS: Settings > Mobile Services > Join the program > Scan QR code > Join the program
Android: Settings > Internet (Connectivity) > SIM card administrator > Add SIM card (Join the action plan) > Scan QR code
Enable activation step:
1. After arriving at your destination, turn off all other SIM cards and only enable eSIM and its data roaming.
2. Configure the eSIM's APN (usually the APN is automatically recognized; if it cannot be automatically recognized, you need to set it manually).
Yes, this Global eSIM is designed for immediate use. After scanning the QR code and completing the setup, it connects to the local network automatically upon landing and powering on your device. This seamless process eliminates manual activation hassles, allowing for quick internet access in any of the 100 covered countries.
On your iPhone, you can find and manage your installed eSIM profile settings by navigating to "Settings" > "Cellular" (or "Mobile Data"). Within this section, your installed eSIM profiles will be listed. You can then select the specific eSIM to manage its various settings, such as enabling or disabling the line, setting it as your primary cellular plan, or removing the profile.
The self-installation method for this Global eSIM is straightforward and involves scanning a QR code provided after purchase. You simply scan the QR code with your device to configure the eSIM. For users with iPhones running iOS 17.4 or above, a convenient one-click installation feature is also supported, further simplifying the setup process.
The ideal time to activate this Global eSIM on your iPhone is just before or upon your arrival at your destination. Since the eSIM is ready to use immediately after installation, activating it once you are in or near the destination country ensures that your data plan starts when you need it most, preventing any unnecessary data usage before your trip begins.
For iPhones running iOS 17.4 or newer, this eSIM offers a streamlined one-click installation feature. Instead of manually scanning a QR code, you will receive a direct link or prompt. Tapping this will automatically guide you through the eSIM setup within your device's settings, making the activation process faster and more user-friendly.
Yes, you have full control over managing your eSIM profile within your iPhone's settings. To temporarily disable it, go to "Settings" > "Cellular" (or "Mobile Data"), select the specific eSIM, and toggle off the "Turn On This Line" option. Should you need to remove it permanently, you can select the "Delete eSIM" option from the same menu, offering flexibility for your connectivity needs.
To verify successful activation of your Global eSIM, first ensure your device is powered on in the destination country. Then, navigate to your iPhone's "Settings" > "Cellular" (or "Mobile Data"). Confirm that the eSIM profile is active and displaying a network connection. You can also test internet access by opening a web browser or a common application like Google Maps to confirm connectivity.
This Global eSIM does not require specific manual timing for activation beyond the initial installation. Once the eSIM profile is set up on your device, it is designed to automatically connect to the local network as soon as you land and power on your device in any of the 100 supported countries. This ensures immediate and hassle-free connectivity upon arrival.