Once you have successfully downloaded the order by scanning the QR code, you will not be able to cancel or refund the order.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail on some airport Wi-Fi networks).
Each QR code can be scanned once and can be scanned repeatedly on the same device. Once bound, you cannot change devices or delete the code.
Please scan and install the eSIM after arriving at your destination to avoid premature validity.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary in different countries. Samsung phones purchased in Taiwan do not support eSIM. Please confirm with the Samsung official website for other regions first.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
After placing an order, you will receive an email saying "Your eSlM is ready" and will be notified of the latest installation time and installation method.
How to install:
iOS: Settings > Mobile Services > Join Mobile Plan > Scan QR code > Join Mobile Plan
Android: Settings > Internet (Connections) > SIM Card Manager > Add SIM Card (Add to Mobile Plan) > Scan QR code
Enable the activation mule:
1. After arriving at your destination, turn off other SIM cards and only turn on the eSIM and its data roaming.
2. Set the eSIM APN (usually the APN will be automatically recognized, if not, you need to set it manually)
Yes, the New Zealand and Australia eSIM is designed for seamless use across both countries. Once activated, it automatically connects to the local network in either New Zealand or Australia, allowing continuous internet access without needing to swap physical SIM cards. This ensures uninterrupted connectivity as you travel between the two destinations.
The eSIM offers significant convenience for cross-country travel by eliminating the need for physical SIM card changes. It allows for quick activation via QR code, connecting you to a 5G/4G network immediately upon arrival. This provides a hassle-free way to stay connected, use navigation, and communicate efficiently across both New Zealand and Australia.
Users can expect reliable 5G/4G network speeds and extensive coverage throughout major areas in both New Zealand and Australia. The eSIM leverages local network providers to ensure fast and stable internet access, suitable for browsing, streaming, and using demanding applications. Performance may vary based on specific location and local network conditions.
Yes, the New Zealand and Australia eSIM is primarily a data-only solution. It provides robust internet access, enabling you to use popular apps for communication (like messaging and VoIP calls) and navigation during your trip. This focus on data simplifies connectivity for travelers who rely on app-based services.
The New Zealand and Australia eSIM offers a variety of data plans, including daily data allowances, unlimited data packages for heavy users, and fixed total data options. These plans can be easily purchased through KKday, providing a convenient way to compare and select the best option for your trip, ensuring seamless connectivity without the hassle of physical SIM cards or activation delays.
Activating the New Zealand and Australia eSIM is straightforward. After obtaining the eSIM, you simply scan a provided QR code with your compatible mobile device. For iOS 17.4 and above, a one-click installation feature simplifies the process further. This allows for quick setup, enabling you to connect to the local network upon arrival without manual configuration.
The New Zealand and Australia eSIM is compatible with most modern smartphones that support eSIM technology. This includes recent iPhone models (especially iOS 17.4 and above for one-click installation), Samsung Galaxy phones, Google Pixel devices, and other eSIM-enabled Android phones. It is recommended to check your device's compatibility before purchasing.
The New Zealand and Australia eSIM's network supports a wide range of popular communication and navigation applications. You can freely use apps like TikTok, ChatGPT, Instagram, Google Maps, Facebook, WhatsApp, and many others without issues. This ensures you can stay connected with social media, access information, and navigate easily throughout your journey.