Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Bring your voucher to the At the Top Will Call counter, located on the lower ground level of the Dubai Mall, at any time to pick up your tickets. Plan to arrive at the Burj Khalifa at least 15–20 minutes before your scheduled admission time.(1 Sheikh Mohammed bin Rashid Blvd, Dubai, United Arab Emirates)
Not allowed:Service animals and pets
Food and drinks from outside
Know in advance:Children under 3 years old enter for free. Children aged 16 and under must be accompanied by an adult at all times
Tickets purchased are only valid for the specific date and time shown on them
Your ticket includes: entry to the world's highest lounge (levels 152, 153 and 154); entry to the world's highest observation deck (level 148); entry to all other levels and experiences (levels 124 and 125); priority access; a multilingual guided tour; a welcome drink; unlimited refreshments (tea, coffee and soft drinks); unlimited gourmet canapés
To ensure your safety, the outdoor terrace may need to close during severe weather conditions. Unfortunately, refunds and rain checks cannot be offered in the event of inclement weather
Personal handbags and purses are allowed. However, shopping bags, pushchairs, sports bags and backpacks must be stored in the secure baggage check room near the entrance
Remember to bring:A valid ID or passport
The Burj Khalifa VIP Lounge provides an exclusive experience at Level 148, the world's highest observation deck. Visitors enjoy personalized service, gourmet refreshments, and direct access to Levels 124 and 125. This includes breathtaking panoramic views of Dubai's skyline, interactive exhibits, and a unique opportunity to witness the city from an unparalleled vantage point.
While there's no strict time limit, most visitors typically spend around 60 to 90 minutes enjoying the VIP Lounge and Level 148. This allows ample time to appreciate the stunning 360-degree views, relax with complimentary refreshments, and explore the observation deck's features without feeling rushed. You can also visit Levels 124 and 125 afterward.
Level 148 offers an exclusive, personalized journey starting with a dedicated lounge and a private elevator. Unlike Levels 124 and 125, it provides access to the highest outdoor observation terrace globally and a luxurious lounge with complimentary refreshments. The experience emphasizes exclusivity, with fewer crowds and enhanced service, making it a premium way to see Dubai.
Entry to the Burj Khalifa's upper levels typically includes various pass options, such as access to Levels 124 and 125, or the premium "At The Top SKY" pass, which grants access to Level 148, along with VIP lounge services. These passes often vary by time slots, with premium times for sunset viewing. You can conveniently explore and book these distinct experiences through KKday, which offers a streamlined process and ensures your preferred access.
Visitors access the Burj Khalifa observation decks through the At The Top entrance located on the lower ground level of the Dubai Mall. Upon arrival, you present your pre-booked ticket, proceed through security, and then take a high-speed elevator directly to the observation levels. It's recommended to arrive about 15-20 minutes before your scheduled entry time.
From the Burj Khalifa observation decks, you can expect unparalleled 360-degree panoramic views of Dubai. This includes iconic landmarks like the Dubai Fountain, the Arabian Gulf coastline, Palm Jumeirah, and the vast desert landscape. On clear days, the visibility extends for many kilometers, offering a breathtaking perspective of the city's growth and architectural marvels.
The best time to visit the Burj Khalifa for optimal views depends on your preference. Sunset hours (typically an hour before sunset) offer a spectacular transition from daylight to twilight, showcasing the city lights. Early mornings provide clear skies and fewer crowds. Night visits reveal Dubai's glittering cityscape. Consider weather conditions for the clearest visibility.
Visitors to Burj Khalifa's higher levels should adhere to general guidelines. Photography for personal use is permitted, but tripods are usually not allowed. Food and outside beverages are typically restricted. Baggage larger than standard carry-on size may need to be checked. Follow all posted safety instructions and staff directions for a smooth experience.