Iceland | Northern Lights Cruise (Departs from the Old Harbor in Reykjavik)

After-sales information:

After payment is completed, the merchant will confirm whether the reservation is successful within 24 working hours at the latest.

If the payment is not confirmed within the time limit, the system will automatically refund the payment, which is expected to be returned to the payment account within 1-7 working days

This product provides a group notification/confirmation form, which will be sent by the merchant at least 1 day before the travel date. If you have not received it, please contact the merchant in time

We will send you a confirmation slip 3 days before your trip. Please read the confirmation slip carefully.

We recommend that you print the itinerary. If you are unable to print, please ensure that your electronic device can display the confirmation in full and clearly at the tour location.

Please meet at the pier 30 minutes in advance according to the time indicated on the confirmation slip; the specific meeting time and place shall be subject to the time and place disclosed in the final itinerary.

If your tour is unable to operate due to extreme weather conditions, you will receive a full refund. If a volcanic eruption prevents you from arriving in Iceland, you can cancel your trip and receive a full refund;

There is no charge for rescheduling. If there is no stock for the rescheduling, we will try our best to coordinate for you. If we cannot coordinate, we will issue you a full refund;

If you need to reschedule, please contact us at least 24 hours in advance. If it is a weekend, please contact us one working day in advance. For example: if your tour group is on Sunday, please contact us before 6 pm on Thursday.

If you do not see the Northern Lights on the day of the tour, you can join again for free on the next day of the tour. All Northern Lights tours are subject to weather conditions. We reserve the right to cancel the tour due to weather conditions. If this happens, you will be notified and receive a refund. If you have already joined a tour but did not see the Northern Lights, you will not receive any refund regardless of whether the next free tour is held.

Guide to Iceland cannot be held liable for any losses, accidents, injuries, sickness, personal injuries, financial, entertainment or mental damage during your tour. If your tour is delayed due to force majeure such as weather, natural disasters, strikes or other force majeure, and is not changed or cancelled in advance as per the terms of the service, you will be liable for any losses incurred. Tour operators reserve the right to change routes, schedules and itineraries due to extreme weather, road conditions or other necessity. We recommend that all tourists purchase a comprehensive travel insurance before departure to reduce the losses caused by unforeseen external forces during your trip.

Due to the changeable weather in Iceland, activities may be cancelled due to weather conditions. Please pay attention to your mailbox before departure. If you cancel, please contact us in time and we will try our best to help you arrange the change. If the change is not possible, we will refund the money.

During the tour, if the operator fails to pick up the group on time, you will need to call the contact number yourself or ask the hotel front desk to help you call the contact number. Please pay attention to the itinerary;

During your trip to Iceland, if you encounter an emergency or complaint, please contact our agency in a timely manner. The local Chinese customer service phone number will be disclosed in the itinerary. The content of any complaint will be based on the content of the first contact with us.

The above times are all local times of the products