Please make sure that the model of the mobile phone you wish to use eSIM with supports eSIM service before purchasing. [Refer to the details page]
If you are a customer who has set up a mobile phone protection service, you must unlock the SIM card and deactivate the mobile phone protection service at your mobile carrier's customer service center or on their website in order to use the service.
After purchase, product information (QR code) will be sent via email and KakaoTalk notification. Exchanges and refunds are not possible after the QR code is sent or scanned.
To register the eSIM product you purchased on your device, you must have data available (cellular network or Wi-Fi connection mode).
If you delete the registered cellular plan after scanning the QR code, eSIM cannot be used, so please maintain the plan until use is terminated.
It can be pre-installed at the departure location and the usage period starts from the time of connection to the destination network.
If possible, turn off data roaming for your domestic telecommunications company before leaving the country. (Incorrect operation may result in roaming charges overseas.)
Depending on the communication environment of the local telecommunications company, data usage may not be smooth in some areas, and depending on the model used, if the frequency band does not match that of the local telecommunications company, it may connect to 3G or 2G.
The terms and conditions of the telecommunications company that provides the service apply and product options (data provision, number of days of use, promotions, etc.) may change without prior notice.
If eSIM registration is not successful or cannot be used after registration (※ eSIM must be installed), please contact the customer service center. We cannot provide assistance after purchase, and returns/refunds are not possible. [For domestic use in Korea: 1566-9070 / When calling from overseas: 02-775-1401]
Once deleted, eSIM cannot be rescanned or recovered. If you are unable to use the service due to your own negligence or lack of understanding of the usage instructions, as above, you will not be eligible for a refund.
Exchanges and refunds are not possible after the QR code has been sent or scanned.
In case of unavailability due to local telecommunications company network maintenance, natural disaster, or other reasons, no refund will be made.
STEP 1. ▶Purchase◀
- Please select the desired eSIM data capacity and usage period.
- Once your order is confirmed, a QR code will be sent to your email and mobile phone. (* If you do not receive it, please request it again through the customer center and we will send it immediately.)
*Orders placed between 9:00 and 18:00 every day will be shipped on the same day at 4-hour intervals. (Orders placed after 18:00 will be shipped the next day. Shipping time may be slightly delayed depending on the order volume.)
STEP 2. ▶Settings◀
1. Open Settings > Settings menu
- Select ‘Add Cellular Plan’.
(Additional rate plans are only available in network environments)
2. Add cellular plan > Scan QR code
- Scan the QR code image received via text or email.
- If the QR code cannot be scanned, you can set it manually.
3. Rate plan label and usage line designation
[Rate Plan Label]
- Existing SIM → Main
- eSIM (local SIM) → Auxiliary (freely set for travel, work, etc.)
[Basic line]
- Existing SIM → Calls/Messages, iMassage/FaceTime
- eSIM (local SIM) → Cellular data (switching allowed OFF)
4. Settings > Cellular > Turn off Cellular Data Toggle
- When using overseas, block cellular data conversion before use so that the existing SIM (main) cannot be used for data.
* If you turn on data roaming while selecting 'Main' as your cellular plan, roaming charges may be charged by your domestic carrier (main line).
5. APN manual setting (when data is not available)
- Settings > Cellular > Cellular Plans > Select eSIM Plan > Cellular Data Network
- In most cases it is set automatically, but sometimes you may need to change the APN information.
* Check the details page of the product you purchased for APN information.
Yes, the Lunchbox eSIM provides unlimited data coverage across all three countries: the United States, Canada, and Mexico. This ensures seamless connectivity as you travel between these destinations without needing to switch eSIMs or purchase additional plans, offering convenience for multi-country itineraries.
Absolutely. The Lunchbox eSIM is specifically designed for multi-country travel within North America, including journeys between the USA and Canada. Once activated, you will maintain consistent data connectivity throughout both countries, allowing for continuous internet access without interruption during your travels.
Yes, the Lunchbox eSIM is an ideal choice for travelers who primarily require data-only services. It offers unlimited data for internet access, navigation, and using various apps across the USA, Canada, and Mexico, without providing a local phone number for traditional calls or SMS.
Using the Lunchbox eSIM for data in Mexico generally provides a more straightforward and cost-effective solution compared to international roaming. With the eSIM, you activate a dedicated data plan for your trip, which helps avoid potentially high pay-per-use roaming charges and provides more predictable data costs.
After purchasing the Lunchbox eSIM, you will receive a voucher containing a QR code. To activate, simply scan this QR code with your compatible device and follow the on-screen instructions to install the eSIM profile. The activation process is self-service and can typically be completed within 24 hours of purchase, making it ready for use upon your arrival.
The Lunchbox eSIM is designed for rapid activation. Once you have purchased it and received the QR code, you can easily install it on your device. It can be activated within 24 hours of your purchase, allowing you to enjoy immediate internet data access right after arriving in the USA, Canada, or Mexico, ensuring instant connectivity.
The Lunchbox eSIM offers several distinct advantages over traditional physical SIM cards. There's no need for physical replacement, eliminating the risk of losing the card. Installation is convenient and purely digital via a QR code, and you can keep your original SIM for calls while using the eSIM for data, offering greater flexibility and dual functionality.
If you encounter any issues during Lunchbox eSIM activation, first ensure your device is eSIM-compatible and connected to a stable internet connection. Double-check that you have scanned the correct QR code provided. If problems persist, try restarting your device. For further assistance, it's recommended to contact customer support, providing your order details and a clear description of the issue.